Press Release Summary:
Features include central point of contact, stocked parts, traceable reference weights and documentation, and solution-oriented service agreements. In 5-step process, company helps customers assign criticality to process, prioritize equipment, develop appropriate service strategy, assign task responsibilities, and initiate obsolete equipment replacement pan. Service also assists industrial operations with regulatory issues.
Original Press Release:
Flexible Service Strategy Unveiled to Improve Industry's Efficiency While Addressing Regulatory Needs and Rising Costs
COLUMBUS, Ohio (December 17, 2003) - METTLER TOLEDO has expanded its service/maintenance program to address industry's need for higher quality, more productive weighing equipment technology. The flexible service solution assists industrial operations in avoiding delays, challenges with regulatory issues, acceleration maintenance costs and more.
"Our expanded service strategy allows customers to spend their limited resources in areas that have the largest impact - their operation," said METTLER TOLEDO Market Manager Jose Villa. "The METTLER TOLEDO service strategy focuses on minimizing the total cost of customer service by offering coast to coast service with a central point of contact. We understand major costs related to service impact the operation in the form of quality, downtime and accuracy."
Features of the METTLER TOLEDO service strategy include worldwide technical support form more than 800 factory trained, field service representatives and technicians, associated with an ISO 9001 Registered and ISO 17025 Accredited organization. Other features include: quality stocked parts, traceable reference weights and documentation, affordable and convenient solution-oriented service agreements, the benefits associated with working with a worldwide leader in industrial weighing and measuring applications, offering a continuous investment in service processes and systems.
In a five-step process, METTLER TOLEDO helps customers to assign criticality to the process, prioritize equipment, develop an appropriate service strategy to meet specific technological needs, assign task responsibilities and initiate an obsolete equipment replacement pan. Using this strategic approach, customer productivity, profitability and competitiveness is maximized.
"Financial predictability, fast reaction time and higher expertise regarding the most current technology available and peace-of-mind are among the benefits associated with this new strategy," offers Villa. "With a plan tailored to specific customer needs, uptime is maximized from a company the industry trusts for its expertise in weighing applications."
METTLER TOLEDO is a leading global supplier of precision instruments and is the world's largest manufacturer and marketer of weighing instruments for use in laboratory, industrial and food retailing applications. METTLER TOLEDO provides weighing solutions that help customers by automation processes, increasing yields, controlling product quality and complying with industry standards and regulations. Additional information about METTLER TOLEDO can be found on the website http://www.mt.com/us.