LivePerson Integrates Real-Time Chat Technology with NetSuite as Part of the NetFlex Applications Program
Leveraging NetSuite's NetFlex Platform, LivePerson Develops Industry Specific Software Application to Meet the Needs of Multi-Channel Businesses
NEW YORK and SAN MATEO, Calif., Jan. 12 -- LivePerson, Inc. (NASDAQ:LPSN), a provider of communications solutions for online sales, marketing and customer service, today announced that it has become one of the inaugural partners of NetSuite's NetFlex Applications Program. LivePerson Chat for NetSuite extends NetSuite's One System Architecture with new capabilities to meet the needs of multi-channel sales and service organizations. The NetFlex Application platform goes beyond other on-demand development environments by being the first to allow third party applications to integrate rich transaction data -- orders, inventory, invoices and shipments -- with their applications. For more information about the NetFlex Applications Program, please visit http://netsuite.com/NetFlexapps.
Because NetSuite is the "system of record" spanning ERP, Ecommerce and CRM, the range of applications built using its NetFlex environment is far more powerful than applications built on stand-alone, point-product applications. NetSuite's order management, inventory management, shipping management, and payroll and financial data are the lifeblood of most companies, and now such data can be accessed for new Web services-based applications.
Blending the functionality of NetSuite's platform with real-time chat technology, LivePerson Chat for NetSuite creates a seamless online sales and customer support solution for the small and mid-size business (SMB) sector. Within LivePerson's operator interface, users gain automatic access to NetSuite applications, enabling service representatives to instantly access customer data; enter and update information; and email chat transcripts to their respective account records with a simple click of a mouse. By supplying easy access to customer history and account updates, LivePerson Chat for NetSuite facilitates incremental sales opportunities and promotes first-contact resolution.
"LivePerson is pleased to be an inaugural partner of NetSuite's NetFlex Applications Program, and we are proud to offer the benefits of our integrated real-time chat solution to NetSuite's customers," said Robert LoCascio, LivePerson CEO. "Our hosted solution boosts the power of NetSuite's robust CRM, ERP and e-commerce platform and delivers an easy-to-use multi-channel solution ideally suited for the SMB market."
"NetSuite helps a company manage its core back-office/ front-office processes. The NetFlex Applications Program allows third-parties to leverage this 'system of record' to extend NetSuite into a host of important applications," said Zach Nelson, CEO of NetSuite. "LivePerson has added to NetSuite the ability to provide chat capabilities for pre and post sales support thereby allowing our clients to increase their website conversion rates and reduce support costs."
About LivePerson
LivePerson(TM) is a leading provider of communications solutions for online sales, marketing and customer service. LivePerson's Timpani(TM) platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. Chat, marketing and selling tools, a self-service knowledgebase and email management are combined with industry-leading channel matching technology, rules-based intelligence, routing and reporting, to offer clients the opportunity to increase sales, lower customer service costs and enhance the customer experience. The company's roster of more than 4,000 customers, including EarthLink, Microsoft, Hewlett Packard, Qwest, and Verizon, have long reported significant savings, increased sales and high customer satisfaction using LivePerson's technologies. LivePerson is headquartered in New York City.
About NetSuite
NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; e-commerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real- time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit: http://www.netsuite.com/.
CONTACT: Mei Li of NetSuite, Inc., +1-650-627-1063, meili@netsuite.com; or Younjee Kim of LivePerson, Inc., +1-212-609-4222, ykim@liveperson.com
