LabTech Software Unveils 2012: Industry Leading Remote Monitoring and Management Platform Includes New Features Such as Mobile Device Management and Streamlined Third Party Integration

LabTech 2012 offers turnkey setup, mobile device management features, Mac and Linux support, multi-vendor backup management, VMware monitoring and streamlined third party integrations

TAMPA, Fla. - LabTech Software, the only powerful, robust-featured remote monitoring and management (RMM) platform developed by a Managed Service Provider (MSP) for Managed Service Providers, today announced LabTech 2012, the first in a series of product updates to provide IT service professionals the ideal suite of product features, solutions and services to increase their managed services efficiency and profitability.

LabTech 2012 innovations for both on-premise and cloud platforms include a more fluid user interface, features in core architecture, enhancements to plug-ins and utilities, and more streamlined integration with third party products and services such as data protection, mobile devices and VMware.

"The out-of-box monitor set in LabTech 2012 is amazing. With my previous RMM solution and to some degree with LabTech 2011, I did need various subject matter experts - for Active Directory, Exchange, Citrix, etc - to make sure I was monitoring everything per best practice," said Matt Smith, Managing Partner for Integrity IT. "It's evident LabTech did the due diligence to build the feature-rich 2012 release. Now I simply just have to flip the switch."

LabTech 2012, available to LabTech partners immediately, offers the following new features:

LabTech Mobile Device Manager: Enables simplified over-the-air enrollment, inventory, configuration, restrictions, remote wipe, monitoring, and reporting.

Native Mac and Linux Agents: Utilizes a full range of supported administration, configuration and remote troubleshooting capabilities.

LabTech Ignite(TM): The industry's only MSP-centric out-of-box experience providing rapid time savings, pre-configured settings, group inheritance, fluid task-driven navigation and automation.

Multi-Vendor Backup Management Dashboard: Centrally manage your multi-vendor data protection environment and gain visibility into the entire image backup process from a single interface. Includes support vendor such as AppAssure, CA D2D and Acronis.

Third Party Integrations: New integrations supporting VMware ESX(i) monitoring, Symantec SEP/BackupExec monitoring, and Doyenz Cloud. In addition, enhanced integration to ConnectWise, vPro, etc.

"Partner-driven innovation is a priority for us at LabTech Software. The promise of LabTech 2012 represents feedback gathered from a focused partner community and an agile, quality driven engineering effort," said Matt Nachtrab, CEO, LabTech Software. "With LabTech 2012, we provide partners of all sizes, the power of a turnkey solution with profitability-focused features. We are excited about early adopter feedback across the entire release and look forward to introducing these innovations to the MSP community at large."

LabTech Software is the IT management platform of choice for a wide range of clients from small businesses to large enterprises. LabTech provides an arsenal of IT management tools in one interface such as remote desktop, monitoring, trouble ticket tracking, user information, support and software management. LabTech Software's affordable, powerful, agent-based platform allows for an efficient, easy transition to recurring revenue and profitability.

LabTech 2012 is available immediately. For more information on LabTech 2102 features please visit:

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About LabTech Software

LabTech is the only Managed Service tool for remote monitoring, management, (RMM) and automation developed by a Managed Service Provider (MSP) for MSPs. Our affordable, agent-based solution so closely emulates what technicians do in the field that techs can provide the same support remotely. Because we understand how to manage a growing MSP business, we make it easier to procure their software and allow partners to add agents as they grow. For more information please visit or call 877-522-8323.

All product and company names herein may be trademarks of their respective owners.



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