Keane Announces Adaptive Outsourcing (SM) , a New Flexible Approach to Application Outsourcing

Keane and The Hanover to present on Adaptive Outsourcing at the Gartner Outsourcing Summit

DALLAS, March 19 /- GARTNER Outsourcing Summit -- Keane, Inc. (NYSE:KEA), a leading business process and information technology (IT) services firm, today announced Adaptive Outsourcing (SM), its flexible approach to application outsourcing. This model provides all the benefits of traditional outsourcing with more flexible delivery models tailored to match technology adoption cycles. With Keane's Adaptive Outsourcing, clients will gain the ability to react swiftly to dynamic business opportunities and can reduce the cost of current operations, reengineer application portfolios, and redirect cost savings to fund strategic initiatives.

Keane's Adaptive Outsourcing approach aligns with Gartner's concept of disciplined multisourcing and Forrester Research's concept of adaptive sourcing. According to Gartner, they "introduced the concept of disciplined multisourcing in response to widespread dissatisfaction and the outright failure of outsourcing deals." Keane's Adaptive Outsourcing approach is designed to alleviate the source of much dissatisfaction at the core of the traditional client-vendor relationship.

At the Gartner Outsourcing Summit, Sukant Srivastava, Keane's Global Vice President & Managing Director of India, will present a session introducing Keane's Adaptive Outsourcing model. The presentation will be held on Monday, March 19, at 11:00 a.m. ET at the Gaylord Texan Resort and Convention Center, in Grapevine D, in Dallas, Texas. Mr. Srivastava will address how this new approach to application outsourcing gives companies the agility, speed, and innovation they need to meet their ever-changing business demands. With Keane's Adaptive Outsourcing Model, clients benefit from business value, where the success of an application outsourcing engagement is measured on business outcomes, not just on technical metrics and SLAs. In addition, Adaptive Outsouricng leverages the insight that Keane gains about a client's organization over time, resulting in a more-strategic, more-satisfying client- vendor relationship.

Immediately following, Greg Tranter, CIO of The Hanover Insurance Group, Inc., one of the country's top providers of property and casualty products, will present a case study titled, "Flexibility Drives Value: Keane and The Hanover Insurance Group, Inc.," which will explore Keane's and The Hanover's long-term relationship and will highlight their achievements in application outsourcing.

Mr. Tranter's case study will detail how The Hanover Insurance Group has leveraged Keane's flexible outsourcing approach to reduce its application support costs while advancing its strategic business and technology initiatives, and realizing solid business value - including revenue growth, lower costs, improved quality, and faster time to market.

Keane, a Premier Sponsor of the Gartner Outsourcing Summit, can be visited by attendees at booth #3 in the Sponsor Showcase on Monday, March 19, from 12:00 - 2:00 p.m. and from 5:30 - 7:30 p.m., and on Tuesday, March 20, from 12:00 - 2:00 p.m.

About the Gartner Outsourcing Summit

The Gartner Outsourcing Summit is the only event designed to provide a comprehensive view of the entire outsourcing arena that allows leaders from both business and IT groups to come together. The event offers a holistic understanding of all the options, risks, and opportunities available regarding outsourcing. The Summit provides unbiased, road-tested advice and best practices necessary for setting outsourcing strategies and objectives, evaluating and selecting the right services providers, managing relationships with external partners and delivering profitable outcomes. Additional information is available at

About The Hanover Insurance

Today, The Hanover Insurance Group, Inc. (NYSE:THG) operates as The Hanover Insurance Company, except in Michigan, where we do business as Citizens Insurance Company of America. The Hanover, based in Worcester, Massachusetts, is a leading regional provider of Property and Casualty insurance products for individuals, families, and businesses. The Hanover offers a wide range of Property and Casualty products and services through an extensive network of Independent Agents. Taken as a group, The Hanover ranks among the top 35 Property and Casualty insurers in the United States.

About Keane

In business since 1965, Keane, Inc. (NYSE:KEA) is a leading business process and IT services firm. Keane delivers Application and Business Process Services to help clients transform their business and IT operations to achieve demonstrable, measurable, and sustainable business benefit. As a trusted advisor and partner for its clients, Keane solves real business issues through the development and implementation of cost-effective, change-oriented, industry-specific solutions.

Specifically, Keane delivers highly synergistic application and business process services, including Application Development and Integration Services, Architecture Services, Application Outsourcing, Program Management, and Testing, as well as Business Transformation Services including Business Process Outsourcing. Keane believes that business and IT improvements are best realized by streamlining and optimizing business and IT processes, implementing rigorous management disciplines, and fostering a culture of accountability through meaningful performance metrics. Based in Boston, Mass., Keane delivers its services throughout the United States, Australia, Canada, India, and the United Kingdom. For more information, visit

Source: Keane, Inc.

Hugh Burnham of Gutenberg Communications,
+1-212-239-8595, for Keane, Inc.

Web site:

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