Juniper Networks Achieves Immediate Results with Servigistics Implementation

Leading IP networking provider optimizes service parts inventory with Strategic Service Management solution

ATLANTA, March 20 // - Servigistics, the leading strategic service management solution provider, announced today that Juniper Networks, Inc., has successfully implemented the Servigistics Service Parts Management solution and achieved a positive ROI in less than three months following implementation.

Juniper Networks selected Servigistics because of its service expertise and proven track record in implementing solutions for leading companies around the world. Juniper is using the Servigistics solution to manage 40,000 distinct service parts across 182 depots around the globe. With Servigistics, Juniper Networks has aligned its global service organization on a single service solution to successfully optimize its inventory and manage overall performance at all levels of the business.

"We are very pleased by the rapid time to value achieved through our implementation of the Servigistics Strategic Management solution," said Steve Blaz, vice president, Global Service Operations, Juniper Networks. "The Servigistics solution enables us to have the right part in the right stocking location at the right time, which allows us to minimize downtime for our customers while more effectively controlling our inventory investments."

"Maintaining its industry leader position requires Juniper to consistently deliver the high service levels required to meet the increasing demands of its global customer base," said Eric Hinkle, CEO, Servigistics. "By choosing Servigistics Service Parts Management solution, Juniper is affirming their commitment to improving their already high level of customer service and delivering on the commitment they've made to their customers in a cost-efficient manner."

About Servigistics

Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics solutions have been deployed and proven globally by a 100% referenceable client base of market-leading companies across industries in high technology, aerospace, automotive, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in London and Tokyo and sales and service professionals around the world. Please contact Servigistics at 1-888-942-8623 or +1-770- 565-2340, via e-mail at or at

Source: Servigistics

Contact: Michael Hakkert of Juniper Networks,

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