Inventory Tracking Tool improves service desk operations.

Press Release Summary:



Powered by Centennial's Discovery 4.5 software, FootPrints® Asset Management solution lets users identify, locate, and track IT assets on UNIX, Linux, and Windows-based systems. Web-based software performs automated, real-time audits of IT assets, including hardware, software, and peripherals. Inventory and tracking automation enables help desk technicians to identify technical issues and expedite problem resolution.



Original Press Release:



UniPress Software Announces Enhanced Version of Web-based Inventory Tracking Tool to Speed Problem Resolution and Improve Service Desk Operations



New Version Now Available to Identify, Locate and Track IT Assets on UNIX and Linux Systems

EDISON, NJ (July 31, 2003) - UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced an enhanced version of its FootPrints® Asset Management solution, offering comprehensive, multi-platform IT asset inventory and tracking automation which enables help desk technicians to pinpoint technical problems and speed problem resolution.

Powered by Centennial's Discovery 4.5 software, this new version automatically discovers both UNIX and Linux platforms, in addition to existing Windows-based systems. This enhanced version provides a completely web-based system to perform automated, real-time audits of IT assets, including hardware, software and peripherals.

FootPrints Asset Management is an integrated, add-on component of FootPrints, UniPress' 100% web-based service desk automation software. The solution automatically takes a "snapshot" of a user's desktop or laptop configuration, and captures a broad range of information including platform, hardware and software installed. Having this information allows technicians to quickly diagnose potential configuration problems.

"FootPrints Asset Management extends the capabilities of a web-based service desk by providing a way to capture specific technical details and configuration information about a user's desktop," commented Mark Krieger, President of UniPress Software, Inc. "The new enhancement captures this information across UNIX and Linux systems, as well as Windows systems, and leverages the data to speed the problem resolution process."

Additionally, FootPrints Asset Management can be used to identify, locate and track all IT assets deployed across an organization - saving time, reducing costs, and ensuring data accuracy. Organizations are using FootPrints Asset Management to improve their service and support operations, ensure software license compliance, link data to support tickets, and make informed decisions about upgrades and new IT purchases.

FootPrints Asset Management is an integrated, add-on component to FootPrints and is priced on a per workstation starting at $25 per license. The company offers volume pricing. For details, contact UniPress at 732-287-2100 or info@unipress.com.

About UniPress Software, Inc.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company's FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and external support operations, including centrally managed customer issue tracking, self-service online, knowledge management, two-way email management, dynamic access to existing Microsoft Exchange and other LDAP-based corporate address books, automated IT asset-discovery and tracking, source code configuration management, and advanced collaboration and voice over IP. The FootPrints product line is widely used by more than 1,500 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Skechers, Charles Schwab, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.

More from Laboratory and Research Supplies and Equipment

All Topics