InterContinental Jeddah Hotel Transforms Customer Service with Nortel Solutions
Share:
Wireless Communications Ensures Rapid Response to Guest Requests
JEDDAH, Kingdom of Saudi Arabia, Nov. 18 // -- The InterContinental Jeddah Hotel has deployed a converged network from Nortel (NYSE/TSX: NT) to support advanced IP-based communications such as high-speed Internet access, unified messaging and mobility for guests while driving staff efficiency and productivity. The 360-room hotel was recently voted 'Best Business Hotel in Jeddah for 2006' by the readers of the Business Travelers Middle East Magazine. The new network was deployed with Nortel's regional channel partner Baud Telecom Company.
"InterContinental Jeddah Hotel takes very seriously the combination of tradition, innovation and excellence," says Mr. Bander Al Harbi, director of Operations and general manager, Intercontinental Jeddah Hotel. "Our guests, whether traveling for business or pleasure, continously demand the highest level of communications services. Total connectivity allows them to have secure and reliable connections to their respective corporate networks and to the Internet."
The Intercontinental's new voice and data network uses 64 wireless access points throughout the hotel to provide continuous mobile voice communications even in areas such as the basement, kitchen and garages where traditional cellular solutions often do not reach. The hotel can now offer high-speed Internet access in every room and wireless connectivity in its lounges. Personnel can also roam throughout the hotel premises and remain accessible to guests and colleagues through a single mobile device which replaces separate pagers, cordless phones or walkie talkies.
"With over 25 years of providing communication services to the hospitality industry globally, Nortel understands the needs of this industry and is committed to providing leading technologies to meet the sector's needs and those of its traveling customers," said Ramin Attari, vice president Nortel Middle East.
InterContinental Jeddah Hotel benefits from the seamless integration of a VoWLAN IP telephony solution from Nortel with the highly sophisticated IP Nortel Communication Server (CS) 1000. The CS 1000 IP telephony system supports extensive hotel telephony features and applications such as the Hospitality Messaging Server 400 (HMS 400) for staff and guest messaging, automatic wake up calls, and housekeeping room status management.
The mission critical data network consists of Nortel Ethernet Routing Switches (ERS) 5520, which deliver Power over Ethernet (PoE) to the Edge. The 360 hotel guest rooms and suites and other hotel areas are equipped with color touch screen Nortel IP phone i2007 that provides a single portal to all guest services information and telephony services and delivers interactive guest services, like promotional slideshow advertising hotel facilities and guest services with each slide linked to a telephone number or web page.
About InterContinental Hotels
InterContinental Hotels Group PLC of the United Kingdom (LON: IHG, NYSE: IHG (ADRs)) is the world's largest hotel group by number of rooms. InterContinental Hotels Group owns, manages, leases or franchises, through various subsidiaries, over 3,600 hotels and 537,500 guest rooms in nearly 100 countries and territories around the world. The Group owns a portfolio of well recognised and respected hotel brands including InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites®, Candlewood Suites® and Hotel Indigo(TM), and also manages the world's largest hotel loyalty programme, Priority Club® Rewards.
For the latest news from InterContinental Hotels Group, visit our online Press Office at http://www.ihgplc.com/media
About Nortel
Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Our next-generation technologies, for both service providers and enterprises, span access and core networks, support multimedia and business-critical applications, and help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people with information. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit nortel.com/news.
Source: Nortel
CONTACT:
Jose Luis Menoyo,
Nortel,
+34 917 094 567,
menoyo@nortel.com;
Eman Hussein or Carol Matta,
Spot On Public Relations,
+9714 3491686,
emanh@spotonpr.com or carolm@spotonpr.com
