Help/Service Desk Software is fully ITIL v3-compliant.
Press Release Summary:
As integrated IT service management solution, iSupport® v9.0 helps organizations deliver optimal service and support. CMDB module is included to track assets, services, and other resources; understand their relationships; and track their configuration, while Service Catalog functionality lists provided services and enables customer requests. Users may also create/manage service contracts for customers, and SNMP asset scanning automates inclusion of non-WMI assets.
Original Press Release:
GWI Software Announces the Release of Its Latest IT Service Management Solution, iSupport® 9.0
Vancouver, WA. - GWI Software announces the release of iSupport® 9.0, an integrated, ITIL v3-compliant help desk/service desk solution essential in enabling organizations to deliver superior service and support.
Exciting New Functionality and ITIL v3 Support
Building on an existing robust feature set, iSupport 9.0 delivers a new Configuration Management Database (CMDB) module, Service Catalog functionality, Service Contract capabilities, multi-browser support, graphical and ad-hoc approval enhancements, SNMP asset scanning, and much more.
Configuration Management Database - iSupport's CMDB functionality is used to track the assets, services, and other resources that are crucial to your organization's operation. The key goal is to help your company understand the relationships between these components and track their configuration. Minimize risk and increase visibility with this exciting new feature.
Service Catalog - List the services your company provides to customers and/or employees. Service Catalog functionality enables customer requests of services, products, policies/procedures, etc. utilizing configured Change and Purchase templates. Requests can be made by support representatives via the Desktop and by customers via the End User Desktop.
Service Contracts - iSupport 9.0 enables you to create and manage service contracts for your customers. You can track and restrict incidents and changes for customers, companies, and/or assets. Set up contracts based on work item count, hourly count, duration, or a combination. Enhance your company's service levels with this great new feature.
Multi Browser Support - iSupport 9.0 runs on the world's most popular browsers including Microsoft® Internet Explorer®, Mozilla® Firefox®, GoogleTM Chrome, and Apple® Safari®.
Graphical/Ad-hoc Approval Enhancements - iSupport 9.0 graphically displays the approvers and status of each approval in the process. iSupport 9.0 also enables users to initiate an ad-hoc approval cycle and modify approvers on the fly.
SNMP Asset Scanning - iSupport 9.0 enables you to automate the inclusion of non-WMI assets through SNMP asset scanning. Users can include information on various network items such as printers and routers can in their asset management activities.
"While many companies have tightened their R&D budgets significantly during these turbulent times, our 18 years in business have taught us that cost-cutting should never come at the expense of your product," commented Daren Nelson, Founder and CEO of GWI Software. "While this year has been slower than recent years for GWI, we have learned from the past that economic downturns are the best time to add even more value to our solutions then we might in busier times. We believe that adding 45 new features in iSupport 9.0 has put us in an excellent position to capture more market share as we see the first signs of an economic recovery in 2010. We are proud that we have controlled costs and remained profitable without cutting any employees or outsourcing any part of our business. I don't know of any other company that has consistently delivered the amount of new product, year after year, than GWI Software."
The Evolution of a Trusted Brand
iSupport 9.0 is the much anticipated follow-up to the immensely popular c.Support 8.0, released on April 1, 2009. Moving forward GWI Software will use the iSupport product name for its line of support solutions.
About GWI Software
GWI Software (www.gwi.com) is a leader in providing powerful, yet flexible support solutions for IT help desk applications. With 3,000 installations in organizations worldwide, GWI's highly customizable service automation solutions are used by companies such as Panasonic, State of Missouri, SAIC, Check Free, and Telesat Canada. The company is privately held and based in Vancouver, Washington.
Pricing and Availability
iSupport 9.0 is available in two editions, licensing starts at under $1,000. Both will be commercially available to new customers as well as existing customers on active maintenance and already using c.Support 8.0 before December 31st, 2009. For further information please call GWI Software at 1-888-494-7638 or email sales@gwi.com.
iSupport® and c.Support® are registered trademarks of Groupware Incorporated. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.
