Help Desk Software offers scalable UNIX platform.
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Press Release Summary:
FootPrints® supports IBM® AIX 5 systems using Oracle® and MySQL(TM) databases. Web-based platform centralizes and automates internal help desk operations, external support processes, and online self-service. It provides centralized problem tracking and management, task automation, comprehensive knowledge management, email integration, and LDAP integration with corporate contact address books. FootPrints® is available for Windows NT/2000, UNIX, and Linux.
Original Press Release:
UniPress Reinforces Commitment to UNIX Environment with New Version of FootPrints for IBM AIX Platform
EDISON, NJ (March 4, 2003) - UniPress Software, Inc., a leading provider of web-based help desk and support automation software, today announced that its FootPrints® help desk software now supports IBM® AIX 5 systems using Oracle® and MySQL(TM) databases. This new version of FootPrints expands the company's support for the UNIX environment, offering this powerful web-based platform to centralize and automate internal help desk operations, external support processes, and online self-service. FootPrints is currently available in a broad range of databases, operating systems, and platforms, including Windows NT/2000, UNIX, and Linux.
FootPrints support for IBM AIX enables organizations to leverage their existing UNIX investment, and harness this infrastructure to centralize all help desk and support activities, processes, and data. A completely web-based solution, FootPrints makes it extremely easy for organizations to improve the efficiency and responsiveness of their help desk and support activities. Among the many features, the software includes centralized problem tracking and management, task automation, comprehensive knowledge management, email integration, and LDAP integration with corporate contact address books.
IBM AIX offers a powerful and scalable UNIX platform, integrating innovative technologies to achieve maximum performance, reliability, and flexibility. IBM AIX runs across the entire range of RS/6000 systems, scaling not only across systems of different sizes, but different technologies and hardware platforms. The new version of FootPrints for AIX 5 can easily accommodate the growing needs of today's service and support environments.
"We continue to develop new versions of FootPrints to support a range of operating systems, platforms, and databases, making it easy for organizations to quickly deploy a web-based system to streamline their help desk and support operations, regardless of their existing IT environment," explained Mark Krieger, President of UniPress. "With expanded support for Oracle and MySQL databases on the IBM AIX system, our customers can expand their use of FootPrints and scale their support operations accordingly."
Pricing & Availability
FootPrints for IBM AIX is available today at the same price as the traditional FootPrints product, with an initial starter pack at $3,995 for the first three agent users, plus $995 for each additional agent user. Volume, site, and concurrent user pricing is available. This functionality is available as a free upgrade for current FootPrints customers. For more information, contact UniPress at 800-222-0550 or 732-287-2100, or visit www.unipress.com.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based help desk and support automation software targeting mid-market companies and departments within large enterprise organizations. The company's FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve service and support operations, such as centralized customer issue tracking, e-mail management, online self-service, knowledge management, dynamic access to existing Microsoft Exchange and other LDAP-based directories, asset discovery and management, and change and configuration management. The FootPrints product line is widely used by more than 1,200 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, EnCana, Kampgrounds of America, Skechers, Charles Schwab, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
