Granada Corp Selects RingCube vDesk for Secure Desktop Management of Rapidly Growing Distributed Call Center Workforce


Granada Corp: RingCube vDesk Enables Us to Best Address the Number One Concern of Any Contact Center Client - How is My Customers' Private Information Going to be Secured?

Mountain View, Calif. - RingCube Technologies, the leading provider of managed virtual workspaces, today announced that Granada Corp has selected RingCube vDesk as a critical component for the company's growing business and ability to protect corporate and client information. Rolling out in September, RingCube vDesk is a high-performance enterprise desktop virtualization solution that simplifies the creation, access and management of Windows desktops through Workspace Virtualization.

Granada Corp offers clients 24x7 outsourced customer support using a bilingual "work from home" (WFH) labor force. Now with RingCube, the company will ensure that corporate and client information is protected, while meeting PCI compliance requirements. Not only does vDesk isolate and protect private information from reaching agents' desktops, but vDesk also adds host protections to augment Granada's current antivirus and antispyware protections, ensuring the highest levels of information security for private information.

"RingCube software is critical in establishing a secure data tunnel between our agents' desktops and the secure data networks between datacenters at Granada and clients' locations," said Lia Ortega, Director of Information Security for Granada Corp. "RingCube's technology will further improve our data security capabilities, help us meet PCI compliance requirements, and ensure we always properly safeguard customer data. It provides efficiencies for us at the company and agent level, and will help us grow our agent base by a planned 50 percent this year."

Granada Corp spent the previous quarter evaluating enterprise desktop virtualization solutions. According to Ortega, the company selected vDesk over competing products because it was the only solution that could offer protection polices for corporate and client information, and best isolate information and prevent it from being copied to a worker's PC.

"The unique isolation and protection policies vDesk has in place are extremely valuable for us," said Ortega. "The PCI compliance capabilities RingCube has incorporated throughout vDesk are not only important to Granada, but to our clients as well. The number one concern of any call center client is how customers' private information is going to be safeguarded. We are now able to address these concerns in a more robust manner."

About RingCube vDesk

RingCube vDesk's unique Virtual Workspace technology separates the user's desktop environment - including applications, data and settings - from the operating system and encapsulates it into a secure container, while automatically backing up every virtual desktop to a centralized server. Users can run their vDesk workspace at the office or on unmanaged PCs - at home, or at disaster recovery site. When users start their vDesk workspace, it transforms any Windows PC into their own familiar corporate workspace where users can access their files, applications, settings and entire desktop, just as if they were on their own business PC, whether online or offline from the network.

vDesk Advantages:

o No second operating system to license or manage

o High-performance virtualization technology

o Runs at 99% of the native host PC performance

o Four Flexible deployment options: PC, Drive, Network, VDI

o MobileSync provides offline synchronization

o No need for data center build out

About Granada Corp

Granada Corp is a leading provider of outsourced customer support for companies serving the Hispanic market. The foundation of its success is its ability to recruit, develop and retain the most talented team and workforce in the industry. Through a specialized approach to the Hispanic market, it offers clients a better way to acquiring, supporting and retaining their Spanish-speaking customers. Granada Corp customizes all areas of its operations - from recruitment to training to quality assurance - to ensure clients have the best bilingual customer support infrastructure possible. The results are improved conversion rates, better customer satisfaction scores, greater call productivity, and significantly higher retention rates.

About RingCube Technologies, Inc.

RingCube is the leading provider of workspace virtualization. The company's innovative virtualization solution, vDesk, enables users to securely access their complete desktop computing experience from any Windows PC anywhere in the world. With vDesk, organizations can increase user productivity, lower desktop management and support costs, and eliminate the performance and resource overhead commonly found with legacy virtualization approaches. The company is privately held and based in Mountain View, Calif. For more information, please visit: www.ringcube.com/, or follow RingCube on Twitter at http://twitter.com/ringcubeinc.

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