GMT Planet Gives Zions Bancorporation Unparalleled Visibility into Operations
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Leading workforce optimization solution gives real-time pulse on teller, branch and regional performance to drive greater customer service, efficiency, and productivity
LAS VEGAS, Nov. 14 -- BAI Retail Delivery Expo (GMT BOOTH # 2533) -- GMT Corp., an industry leader in enterprise workforce and cash optimization solutions, today announced that Zions Bancorporation (NASDAQ:ZION) is among the first to take advantage of new dashboard functions in the new release of the GMT Planet, version 9.5, also announced today. With the new GMT solution, the financial services company can more closely monitor its internal performance, improve employee productivity, and lower its staffing costs.
Founded in 1873, Zions Bancorporation is one of the most respected and trusted names in the highly competitive banking industry and serves customers in Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, and Washington. Zions has been using GMT Planet since 1992, and in its latest release, Zions will be able to use GMT's enhanced performance management dashboards to cross-reference scheduling data with company initiatives, such as increasing sales of various products and improving customer service.
Initially used as a bank teller staffing solution, Zions expanded the GMT solution to become a comprehensive and powerful management tool for nearly all branch activities, with 10,000 employees using the system. "As usual, GMT is in touch with what its customers really need, and their solutions are easy to use, highly accurate, affordable, and extensible across the enterprise," said Martin Dorrance, vice president of staffing administration at Zions First National Bank, a subsidiary of Zions Bancorporation. "The latest release of GMT Planet will give us an immediate pulse on our performance at the individual, branch, and regional levels - alerting us to what is working and where we need to course correct."
For the initial focus on staffing, GMT Planet delivered significant results, such as reducing the time required for managers to enter scheduling data from several hours to less than ten minutes per day, freeing them for more important work. Managers could also now access and edit staffing data from a central repository, instead of the more cumbersome method of local storage on branch servers, to enhance the accuracy of forecasted transaction data to as high as 99% bank-wide and to drive operational efficiency. The net result was a 4% reduction in staffing costs, along with a more efficient deployment of the Zions' workforce - changes that translated into hundreds of thousands of dollars in potential annual savings.
Additional savings are expected with the new dashboard functions. "The latest enhancements to GMT Planet stem from requests from customers, such as Zions," said Simon Angove, chief executive officer of GMT. "By listening closely to their needs, we are able to deliver a workforce optimization system that offers unparalleled functionality that our customers can leverage throughout the enterprise to improve employee productivity, reduce costs, and gain an edge in highly competitive markets, such as retail banking."
ABOUT GMT
GMT's workforce and cash optimization solutions create competitive advantage by enabling companies to improve customer service and sales, while decreasing their variable expenses. The company's product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools - together delivering a complete solution that is priced to deliver quick return on investment. GMT serves financial services and contact center customers worldwide, including ABN AMRO, Citibank, Nielsen Media, Pizza Hut, SunTrust, UPS, Washington Mutual and Wells Fargo. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com.
Source: GMT
CONTACT:
Renee Maler
Philosophy PR
+1-925-968-9495
email: renee@philosophypr.com
Web site: www.gmt.com/
