Global Utility Companies Enhance Business Efficiencies for Superior Customer Service with Oracle® Utilities Solutions
Las Vegas Valley Water District, Abu Dhabi Water and Electricity Authority, Southwest Water Company and Australia's Aurora Energy Among Recent Customer Successes
ORACLE OPENWORLD, SAN FRANCISCO, 13-NOV-2007
o Oracle today announced that several utility customers have selected Oracle® Utilities solutions for enhanced business efficiencies for delivering superior customer experiences.
o Las Vegas Valley Water District, Abu Dhabi Water and Electricity Authority, Southwest Water Company and Australia's Aurora Energy among recent customer wins.
Customer Details
o Oracle today also announced that Las Vegas Valley Water District, which provides water to more than one million people in Southern Nevada, has selected Oracle Utilities Customer Care and Billing and Oracle Utilities Business Intelligence to help provide a reliable, scalable billing platform that will enable the company to deliver superior customer service and improve water conservation.
o Abu Dhabi Water and Electricity Authority (ADWEA) implemented Oracle Utilities Customer Care and Billing to help enhance customer service, streamline business processes and accelerate revenue collection. ADWEA completed the migration to the new Oracle applications in two days across all operations - without impacting service levels.
o Hawaiian Electric Company (HECO) is using Oracle Utilities Network Management System and Oracle Utilities Mobile Workforce Management as part of its continuing efforts to improve customer service and satisfaction in responding to power outages on the island of Oahu.
o Southwest Water Company, a leading provider of water, wastewater and public works services, selected a comprehensive suite of Oracle software to help streamline operations. Specifically, Southwest Water selected Oracle Utilities Customer Care and Billing, Work and Asset Management, Mobile Workforce Management and Business Intelligence, as well as Oracle Financials, part of the Oracle E-Business Suite, and Oracle Database to modernize and simplify its legacy systems and processes.
o Tasmania, Australia's Aurora Energy has selected Oracle Utilities Customer Care and Billing to assist in the ongoing delivery of superior customer service in the Tasmanian and Australian national energy markets. Aurora Energy plans to implement the solution to help manage customer account and billing information in near real time and continue providing best-quality customer experiences as more energy providers enter the Tasmanian market.
Supporting Quotes
o "Enabling customer self-service and conserving water resources are key priorities in our business," said Alisa Mann, customer services manager for Las Vegas Valley Water District. "We selected this technology because it offered the flexibility, scalability and service our company requires to effectively meet the demands of our customers while also deterring water waste."
o "With Oracle Utilities applications, we can improve the information we deliver to our customers, particularly during power outages," said Tom Joaquin, senior vice president, operations, Hawaiian Electric Company. "We can now provide a consistent, single view of data across the organization - from executives to service representatives, and from trouble dispatchers to crews in the field. Oracle's robust feature set and built-in integration between the network management and workforce management applications were fundamental to our decision process."
o "At the Abu Dhabi Water and Electricity Authority, we consistently strive to reach new levels of service and efficiency to support our customers and capitalize on new opportunities rapidly," said Saeed Nassouri, project manager, Abu Dhabi Water and Electricity Authority. "Oracle offers us the flexibility to access a single customer view and use that information to accelerate our service delivery and billing processes. Even more importantly, Oracle provides a scalable foundation for us to fully automate our metering and billing operations."
o"Southwest's long history of geographic expansion and growth through acquisitions has resulted in an IT infrastructure composed of multiple outdated and disparate financial, billing and work-order systems, which made maintaining efficient operations and superior customer service extremely difficult and costly," said Mark Swatek, chief executive officer and chairman of the board, Southwest Water Company.
o"Excellent customer service will play an increasing role in our ability to maintain and grow our competitive advantage in anticipation of Tasmania's increasing contestable retail electricity market," said Paul Bloomfield, general manager for retail, Aurora Energy. "We selected the Oracle Utilities solution for its flexibility and scalability in helping us manage and access our customer and billing information. Ultimately, this will help us continue to deliver the best possible service to our customers."
Supporting Resources
o Oracle Utilities Customers: www.oracle.com/customers/industries/energyutil.html
o Oracle Utitilies Customer Care and Billing: www.oracle.com/industries/utilities/oracle-utilities-customer-care-billing.html
o Oracle Utilities Mobile Workforce Management: www.oracle.com/industries/utilities/oracle-utilities-mobile-workforce.html
About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at www.oracle.com.
Caroline Yu
Oracle
+1.650.506.8920
caroline.yu@oracle.com
Janice Hazen
O'Keeffe and Company
+1.770.938.4753
jhazen@okco.com
