BUENOS AIRES, Argentina, Dec. 10 - Global Crossing (NASDAQ:GLBC), a leading provider of IP solutions, today announced that has won certification by the ISO 9001:2000 international quality control system. The certification covers delivery and implementation processes for the company's Information Security Solutions suite in Latin America and will benefit enterprise customers that rely on Global Crossing for global ICT services.
The ISO 9001:2000 standard lays out requirements for organizational quality control systems and ensuring customer satisfaction. In order to obtain the certification, Global Crossing had to demonstrate that it is capable of supplying a service that can satisfy clients through effective application of the quality system, while at the same time complying with regional regulations.
Det Norske Veritas, one of the world's leading accreditation agencies, verified Global Crossing's compliance with the standard after a year-long review of the company's delivery, installation and implementation processes. Areas reviewed also included Internet, purchasing, logistics, systems, human resources, on-site support engineering and the Latin American Global Crossing Security Operations Center.
Analysis from The Yankee Group also indicates there is a growing culture of compliance in enterprises today. "Achieving advanced levels of ISO certification status is becoming a new basis through which communications service providers are differentiating themselves, ensuring the service quality and security levels enterprises require," stated Camille Mendler, vice president of enterprise research at The Yankee Group.
"By reviewing our operational efficiency and implementing new measurement metrics as part of the ISO 9001:2000 certification, we've again enhanced our competitiveness in the Latin American market and demonstrated our ongoing commitment to a superior customer experience," said Juan Carlos Martinez, Global Crossing's senior vice president for Internet and outsourcing for Global Crossing Latin America and Caribbean.
Global Crossing is also working on ISO 27001 certification for its Security Operation Center (SOC), the first such facility in Latin America. Global Crossing's SOC has been operational for five years and serves more than 1,500 customers.
ABOUT GLOBAL CROSSING LATIN AMERICA
Global Crossing's Latin American business has operations in Argentina, Brazil, Chile, Colombia, Ecuador, Panama, Peru, Mexico, Venezuela and the United States (Florida). In addition to its IP-based fiber-optic network, Global Crossing's regional infrastructure includes 15 metropolitan networks and 15 advanced hosting centers located in the main business centers of Latin America.
Global Crossing's reach and experience in Latin America allow it to address the particularities of the region and deliver the solutions each company needs. The company provides services to a variety of customers, including large companies and corporations, small and medium businesses, institutions and government entities, and telecommunications operators.
ABOUT GLOBAL CROSSING
Global Crossing (NASDAQ:GLBC) provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects approximately 390 cities in more than 30 countries worldwide, and delivers services to approximately 690 cities in more than 60 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.
Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of data, voice and security products to approximately 40 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs. Its Professional Services and Managed Solutions provide VoIP, security and network consulting and management services to support its Global Crossing IP VPN service and Global Crossing VoIP services. Global Crossing was the first -- and remains the only -- global communications provider with IPv6 natively deployed in both its private and public backbone networks.
Please visit www.globalcrossing.com or blogs.globalcrossing.com/ for more information about Global Crossing.
CONTACT GLOBAL CROSSING:
+ 1 973 937 0155
+ 55 11 3957 2042
Source: Global Crossing
Web site: www.globalcrossing.com/ http://blogs.globalcrossing.com/