Flemish Government Reinvents Citizen Services with HP Application Transformation Solutions
Instant-On government services streamline operations, increase citizen satisfaction
PALO ALTO, Calif.- HP today announced that the Flemish Government is using HP Application Transformation solutions to transform its technology environment and enable it to provide Instant-On government services to more than 6 million Belgian citizens.
With more than 70 different agencies serving citizens entitled to government benefits, the Flemish Government previously handled benefits processing and distribution using a manual, paper-based system. This resulted in citizens and businesses submitting the same information multiple times to different agencies, resulting in data redundancy as well as conflicting or erroneous information.
Working with HP, the Flemish Government has developed a state-of-the-art, interagency data exchange platform designed for once-only data collection, driving up efficiency and citizen satisfaction.
The platform, known as MAGDA (Maximum Data Sharing between Agencies), is based on a service-oriented architecture and enables the Flemish Government to create and modernize applications to create new services that can be deployed quickly. By embedding technology into all of its processes, the Flemish Government has increased its responsiveness to the changing needs of its citizens and the marketplace.
"In this connected world, we needed to completely reinvent how we interact with citizens who not only demand instant access to information, but expect our agencies to capture and share key data securely," said Luc Chauvin, chief information officer, Flemish Government. "Working with HP, we built a platform that streamlines government and IT operations, enhances the security of our IT assets and citizen data, while at the same time delivering better service. We now spend less effort on time-consuming manual processes and have more resources to focus on innovation and delivering new services to our citizens."
The collaboration between the Flemish Government and HP has driven a solution framework that is recognized throughout the European Union and the rest of the world as an e-Government best practice.
"The Flemish Government is demonstrating how technology can be embedded to better serve its constituents and deliver Instant-On government services," said Thomas E. Hogan, executive vice president, Enterprise Sales and Marketing, HP. "HP's Application Transformation solutions are helping to deliver a better quality of life for millions of Belgian citizens."
With all citizen and enterprise data now captured on MAGDA, the Flemish Government is working with HP to secure its IT infrastructure. Through a role-based access-control system, MAGDA protects citizen privacy by allowing only those who should have access to certain data to get it.
HP Application Transformation is a core component of an Instant-On Enterprise. In a world of continuous connectivity, the Instant-On Enterprise embeds technology in everything it does to serve customers, employees, partners and citizens with whatever they need, instantly.
Additional information about the Flemish Government's e-Government initiatives is available at www.hp.com/go/reinventor/flemishgov.
About HP
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