Fiserv Integrates easyLENDER LOS into Fiserv VISION Cleartouch
Integration provides users with the ability to take loan applications at the point of sale
Brookfield, Wis., December 18, 2007 - Fiserv, Inc. (NASDAQ: FISV), announced today the integration of its easyLENDER loan origination solution into Cleartouch, Fiserv VISION's account processing and Customer Relationship Management (CRM) solution. The integration of these systems provides clients with access to easyLENDER directly from Cleartouch. This two-way communication exemplifies how financial institutions gain value through the integration of Fiserv products.
The most significant feature of this integration is the ability for frontline staff to be able to start a consumer loan application. Since no additional training is necessary for employees already familiar with the Cleartouch system, customer service
representatives have the capability to initiate loan applications, transforming branches from deposit gathering sites to business centers that generate new business and loans.
"Our customer service representatives and tellers are able to take loan applications in an environment that they are comfortable with and more importantly, one that is already deployed," said Tim Hand, chief operating officer of Sewell, N.J.-
based GCF Bank, asset size $409,707. "Without the integration between easyLENDER and Cleartouch, separate passwords, user names and credentials would have to be set up. In working with Cleartouch, our employees are already signed in and familiar with a system they use for all banking functions."
Fiserv easyLENDER is a suite of products that automates every phase of mortgage, consumer, home equity and commercial loan origination, processing and closing, for commercial banks, community banks, thrifts and credit unions. The loan origination
system also provides consolidated analysis and reporting of a financial institutions lending portfolio. easyLENDER is the preferred LOS solution for Fiserv VISION.
"The integration offers better service to bank customers because customer service representatives are using a centralized solution to fulfill multiple customer needs," said Tom Knapp, senior vice president of product development for Fiserv VISION.
"With information about their customers' financial portfolios available in Cleartouch, banks are able to strengthen their crossselling capabilities to be more competitive in the marketplace."
Cleartouch leverages advanced technology and internal-based navigation to deliver platform automation, contact management, customer relationship management and customized customer service workflows.
"Being able to access easyLENDER through Cleartouch means that customer service representatives can offer customers the ability to open an auto loan or home equity loan through one platform," said Tom Cummings, senior vice president of Fiserv
Lending Solutions. "The customer service representatives using Cleartouch do not need to rekey data into easyLENDER for loans, a feature that makes banks more efficient and ultimately more profitable."
About Fiserv, Inc.
Fiserv, Inc. (NASDAQ: FISV), a Fortune 500 company, provides information management and electronic commerce systems and services to the financial and insurance industries. Leading services include transaction processing, outsourcing, electronic
bill payment and presentment, investment management solutions, business process outsourcing (BPO), software and systems solutions. Headquartered in Brookfield, Wis., the company serves more than 21,000 clients worldwide and is the leading
provider of core processing solutions for U.S. banks, credit unions and thrifts. Fiserv was ranked the largest provider of information technology services to the financial services industry worldwide in the 2004, 2005 and 2006 FinTech 100 surveys.
In 2007, the company completed the acquisition of CheckFree, a leading provider of electronic commerce services. Fiserv and CheckFree had more than $4.5 billion in combined pro forma total revenue for 2006.
For more information, please visit
www.fiserv.com.
Fiserv Corporate Contact:
Lori Stafford
Assistant Vice President Corp. External Comm.
Fiserv
262-879-5130
lori.stafford@fiserv.com
