Field Service Management Software streamlines operations.
Press Release Summary:
As SaaS platform or self-hosted solution, cloud-enabled ServiceOps empowers manufacturers to maximize operations with back office automation, mobile-enabled customer and service portals, and interface that facilitates fleet/job tracking and assignment. Data-driven analytics and actionable insights eliminate wasted time and movement in field service teams and on manufacturing floors, while live fault-detection lets users tighten material and make intelligent machine management forecasts.
Original Press Release:
Devbridge Group Launches ServiceOps to Streamline and Optimize Field Service Management
ServiceOps is a fully customizable cloud platform that allows manufacturers and field service providers to tailor the features and user experience to their business needs and workflow
CHICAGO--Devbridge Group announced today the launch of ServiceOps, a fully customizable service management platform that eradicates the biggest pain points involved in field service and manufacturing operations. The launch took place at the Automate conference where the most cutting edge companies in automation technology showcase their products.
ServiceOps streamlines management, heightens transparency, and shortens lead and cycle times. The solution empowers manufacturers to maximize their operations with back office automation, mobile-enabled customer and service portals, and an intuitive interface that makes it easy to track and assign fleets and jobs. ServiceOps eliminates wasted time and movement in field service teams and on manufacturing floors with data-driven analytics and actionable insights. It also provides live fault-detection capabilities that enable customers to tighten their material, as well as make smart machine management forecasts.
"You see the Internet of Things impacting how smart hardware leverages software for predictive maintenance. For example, automotive manufacturers like BMW and Mercedes use IoT concepts and have the vehicles notify the service department about needed service. At the end of the day that results in a more pleasant, transparent experience." Said Aurimas Adomavicius, Devbridge Group President.
Manually managing service organizations can be expensive and inefficient. It involves mountains of back office paperwork, such as purchase orders and invoices, that take too long to process and are easily misplaced. In addition, customers and management do not have enough transparency into the services they receive and provide, and customers are often unhappy with lead times and replacement process. ServiceOps addresses all of these problems and transforms the way service teams operate. It is built on proven technology by people with expertise in architecting, configuring, deploying and integrating such solutions.
ServiceOps is cloud-enabled, deliverable as a Software-as-a-Service platform or as a self-hosted solution, giving customers the flexibility to scale their operations as they see fit. ServiceOps is also highly customizable to suit the unique needs of any business. Devbridge has formed strategic partnerships with major manufacturing companies and ServiceOps comes integration-ready. The emphasis on partnerships and customization enables Devbridge to provide its customers with exactly the service management solution they need to increase efficiency and revenue.
About Devbridge Group:
Devbridge Group accelerates product to market delivery through a signature metrics-driven process and dedicated Product Teams. From mobile to web applications, Devbridge Group crafts custom software driven by meticulous design aesthetic, user testing, and an agile process for vertical leaders in manufacturing, financial services, healthcare, and retail.
The company produces over 150,000 engineering hours annually, building custom cloud-based and mobile solutions for mid-market and enterprise clients like McDonalds, Grainger, and the Art Institute of Chicago.
CONTACT: Abby Zelikow, SSPR, azelikow@sspr.com, 312.750.0874
