Family HealthCare Center Selects RTLS Solution from Intelligent InSites to Improve Efficiency and Care

Real-time locating system (RTLS) enables leading community health center to serve more patients, improve quality, and lower cost

Fargo, ND - Family HealthCare Center (FHC), a private, non-profit healthcare provider serving the communities of Cass County, ND, and Clay County, MN, announced today that their patients will benefit from faster and more cost-efficient care as a result of implementing a Real-Time Locating System (RTLS) solution from Intelligent InSites.

Intelligent InSites, Inc., the leading provider of enterprise real-time location systems (RTLS) software helping hospitals improve patient care and increase healthcare efficiency while leveraging any RTLS technology, will implement the InSites RTLS solution in the Family HealthCare Center's new facility in downtown Fargo, ND.

The $15 million investment in the new facility, partially funded by a federal Health Resources and Services Administration grant, enables Family HealthCare Center to consolidate most of their services into a single location, allowing FHC to better fulfill their mission of providing quality family-centered health care that is accessible, culturally competent, and efficient. FHC patients have access to affordable yet comprehensive primary care services, including adult and pediatric care, pregnancy and women's health, immunizations, dental, lab, x-ray, pharmacy, wellness, and education. The new site will nearly double Family HealthCare Center's space and triple the number of medical examination rooms.

"At Family HealthCare Center, we strive to be innovative in our approach to care," said Patricia Patron, Executive Director at Family HealthCare Center. "The InSites solution will help us be more efficient with our scarce resources, so we can serve more patients with the highest quality standards and lower cost."

The InSites solution will track, manage, and display in real-time, through its unified user interface, the location and status of patients, staff, and equipment, as they move throughout the facility, driving better communication and more efficient use of resources. With the InSites business intelligence and reporting capabilities, Family HealthCare Center will be able to better understand the flow of patients and asset utilization, allowing them to continually evaluate and improve their performance.

Through the implementation of the InSites solution, FHC also will automate many manual processes, such as monitoring temperature of refrigerators and other temperature-sensitive devices. With the temperature monitoring application, staff will be able to receive notifications if the temperature goes beyond a specified threshold, so corrective actions can be taken and then documented automatically. The InSites solution will also provide reports to meet regulatory compliance.

In addition, Family HealthCare Center will leverage the integration capabilities of the InSites Platform, tying together several existing healthcare information systems, such as the Simplex EZ Care nurse call system, driving even more value from their current technology investments.

"We are proud to partner with one of the country's leading-edge community health centers, helping them in solving the issues facing America's health system," said Doug Burgum, President and CEO of Intelligent InSites. "The Family HealthCare Center is a role-model for using innovative solutions to improve patient care, increase staff efficiency, and lower healthcare costs."

According to the National Association of Community Health Centers (NACHC), community health centers, like FHC, have been providing affordable primary and preventive care for over 40 years, serving the primary healthcare needs of more than 20 million patients in over 8,000 locations across the United States. Community health centers play a crucial role during tough economic times, providing affordable health services for millions of uninsured and jobless Americans. The local approach to health care, combined with an innovative emphasis on comprehensive preventive care, generates $24 billion in annual savings to the health care system - to taxpayers and private payers alike.

About Family HealthCare Center

Family HealthCare Center (FHC) is a private, non-profit health care provider serving patients in Cass County, North Dakota and Clay County, Minnesota. FHC is dedicated to providing quality family-centered health and life care services that are available to everyone in the communities they serve. As a provider of family-oriented health care, FHC believes it can best maintain excellence in service through patient-focus where we continually strive to understand and exceed the patient expectations. Family HealthCare Center has received the Gold Seal of Approval from The Joint Commission. This accreditation provides the most comprehensive evaluation process in the health care industry, and represents the 'gold standard' in healthcare. FHC has been accredited by The Joint Commission since 2003, which places them among the elite, a very select number of organizations in the nation. For more information, visit

About Intelligent InSites

Intelligent InSites helps healthcare organizations improve care and reduce costs by transforming automatically-collected data into actionable insights and the intelligent automation of operational workflows. Through its interoperable, hardware-agnostic, healthcare real-time location system (RTLS) software platform, Intelligent InSites gathers data from real-time location, condition sensing, and other systems; then delivers meaningful information to the right person, at the right time, on the right device. Intelligent InSites' customers gain enterprise-wide visibility and are able to impact continuous process improvements, resulting in remarkable financial and quality of care outcomes. For more information, visit

Contact Information

Joanna Wyganowska

Intelligent InSites, Inc.

102 Broadway, Suite #200

Fargo, ND 58102


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