Press Release Summary:
FieldCentrix Enterprise v3.1 consists of FX Mobile for field technicians; FX Service Center(R) for dispatch and office personnel; and FX Interchange(TM) for back-office integration. It uses wireless communications, mobile computers, software, and Internet to automate paper-intensive processes associated with field service operations. FX Mobile supports foreign settings and formats including time zones, dates, and currency.
Original Press Release:
FieldCentrix Goes International With New Release of FieldCentrix Enterprise Software
Irvine, Calif. - March 13, 2002 - FieldCentrix® Inc., the largest and most experienced wireless and Internet-based software provider for field service, today announced the general availability of Version 3.1 of FieldCentrix Enterprise. Among numerous product enhancements, this latest release supports international and regional standards that allow organizations outside the U.S. to take advantage of FieldCentrix's wireless FX Mobile® software for field service technicians.
FieldCentrix FX Mobile software now supports foreign settings and
formats including time zones, dates and currency. The product has also been localized into French and is being deployed throughout Canada by one of the company's largest international customers.
"With more and more enterprise customers using FieldCentrix solutions, we are extending our capabilities to support global deployments," said Judy Johnson, senior vice president of marketing for FieldCentrix. "Now large organizations, with subsidiaries and partners outside the U.S., can standardize on FieldCentrix for their field service operations, despite time, language and other barriers."
Other 3.1 Highlights
Version 3.1 also includes enhancements specifically designed to benefit the property management industry. For in-building and light service technicians who do not need a mobile device, preventive maintenance and service work tickets can now be viewed and printed on-site by the property manager, chief engineer or technician. The work ticket includes information such as contacts, problem location, and tasking. When all work is complete, the work ticket information is transferred
back to the FieldCentrix database from the on-site computer.
"Technicians have different roles within property management companies, ranging from always in-building to fully mobile. For some companies, the shared use of a desktop computer at a property site is more cost-effective than providing individual mobile devices to all technicians," said Johnson.
"With 3.1, FieldCentrix supports all technicians within the
organization with a range of options, including paper work tickets, affordable PDAs, and high-end handheld computers. Now the service and maintenance activities of the entire organization can be captured in a central database, extending its benefits to the company even more."
Enhanced equipment catalogs are also included in Version 3.1. Now
multiple on-line equipment catalogs - including electrical, plumbing, and commercial heating ventilation and air-conditioning (HVAC) - can be stored concurrently. Depending on the type of service call, the technician can easily access the appropriate catalog from the mobile computer. This is especially handy in supporting multi-trade service clients.
FieldCentrix Enterprise Software
FieldCentrix Enterprise software uses wireless communications, mobile computers, advanced software and the Internet to automate the costly, time-consuming, paper-intensive processes associated with field service operations. These processes include communication between the field technician and the office, receipt of work assignments, completion of work orders, and making information ready for invoice and payroll.
FieldCentrix Enterprise consists of FX Mobile for field technicians; FX Service Center® for dispatch and office personnel; and FX Interchange(tm) for back-office integration.
Based in Irvine, Calif., FieldCentrix is the leader in wireless,
Internet-based software solutions for the field service industry. The company's software solutions address the problems associated with the costly maintenance and repair processes for mobile technicians, service companies and manufacturers. For more information about FieldCentrix, call 1.888.552.0101, or visit the company's Web site at www.fieldcentrix.com.