Enterprise-Grade Appliance provides remote support solution.
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Press Release Summary:
Designed for large enterprises, SupportDesk(TM) appliance 300 (SA300) features dual processors and power supplies as well as 4 hard drives to ensure consistent quality of service during high-volume periods. Self-contained application environment is built to help reduce downtime through use of redundant components. SupportDesk software enables IT administrators and help desk personnel to connect to employees' PCs via web-based portal for assistance and troubleshooting.
Original Press Release:
NetworkStreaming Introduces SA300 for Improved Enterprise Tech Support; Enterprise-Grade Appliance Provides 10x Performance
RIDGELAND, Miss., Aug. 28 -- Further solidifying its place in today's enterprise data center, NetworkStreaming announced today availability of the SA300 appliance. The SA300, an enterprise-grade appliance, is the newest product in NetworkStreaming's portfolio of appliance-based remote support solutions. Designed in direct response to customer demand, the SupportDesk(TM) appliance 300 model is NetworkStreaming's solution for a high- capacity, enterprise grade remote support solution.
"Today's IT departments are tasked with keeping employee productivity high and meeting stringent compliance regulations. This becomes extraordinarily difficult to do as employees become more distributed," said Joel Bomgaars, CEO and founder of NetworkStreaming. "After speaking with several of our large enterprise customers about the types of help desk situations they're encountering and what would help them do their jobs better, we're very pleased to introduce the SA300."
Designed for very large enterprise organizations, the SA300 includes new features for redundancy, quality of service and faster processing. Handling almost 10x the load of the existing model, the SA300 features dual processors and power supplies, as well as four hard drives to ensure consistent quality of service even with high support desk incident volumes. As with previous versions, the SA300 is manufactured from high quality components with meticulous attention to detail, but this model is specially designed to offer enhanced hardware reliability and decreased downtime through the use of redundant components.
NetworkStreaming developed its SupportDesk software to enable IT administrators and help desk personnel to connect to employees' PCs via a Web- based portal for assistance and troubleshooting. The SA300 appliance is a self-contained application environment, so that the enterprise can avoid monthly fees and connectivity problems inherent with service-based software offerings. Additionally, by hosting the software inside the company's walls, enterprises are better able to meet compliancy regulations.
With the introduction of the SA300, NetworkStreaming is now better positioned to meet the unique needs of the enterprise, providing them with the tools for compliance ready tech support to all of their employees regardless of where they are or what type of Internet connection they use.
Pricing and Availability
The SA300 appliance, shipping now, is priced at $9,995.
About NetworkStreaming
Based in Ridgeland, Miss., NetworkStreaming specializes in appliance-based solutions for remote control support, access, presentation and collaboration. NetworkStreaming allows companies to connect to remote clients and co-workers via the Internet anywhere in the world, in less than 10 seconds. The company is the only provider in the industry offering an appliance-based solution, providing companies with an unparalleled level of security and the ability to scale efficiently. Backed by venture capital, NetworkStreaming has grown steadily since its inception in 2003, securing more than 2,000 customers in all 50 states in the US and 33 countries, in addition to resellers in Canada, South Africa and the U.K.
