Emergency Call Management Applicance tracks caller location.
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Press Release Summary:
By automatically discovering precise locations of IP phones on enterprise network, Emergency Gateway (EGW) helps enterprises provide emergency callers with access to help they need. Calls can be routed to on-premises security personnel, and alerts can include caller's exact location and callback number. Functionality ensures on-site security personnel know exactly where to send help, even if caller is unable to speak, unaware of their precise location, or disoriented.
Original Press Release:
Emergency Call Management Solution for Enterprise IP Telephony Now Available Worldwide
MONTREAL -- 911 Enable, the leading provider of VoIP emergency management solutions, today announced that its ground-breaking Emergency Gateway (EGW) appliance is now available worldwide. This expansion helps enterprises provide emergency callers with access to the help they need.
"Enterprises using IP-PBXs often encounter difficulties ensuring that, in times of crisis, the caller's accurate location information is provided to security personnel, as callers may be located within a large campus or at another location entirely. And since IP phones offer a high degree of mobility, callers can easily change location from one moment to the next, which also compromises the reliability of caller-location information," explained Lev Deich, Director of 911 Enable. "The EGW solves this critical safety issue.
It ensures that on-site security personnel know exactly where to send help in emergency situations, even if the caller is unable to speak, unaware of their precise location, or disoriented."
The EGW automatically discovers the precise locations of IP phones on the enterprise network, and includes a robust suite of security desk notification tools. When a user places an emergency call, the EGW can route the call to on-premises security personnel and send an alert that includes the caller's exact location and callback number. Security personnel can then dispatch assistance to distressed callers in a timely manner. The caller-location information may also be used to select a routing trunk to deliver the call to public emergency services.
Organisations in the UK deploying the EGW can also use 911 Enable's Emergency Routing Service (ERS) to deliver emergency calls and detailed caller-location information to the public emergency network's Emergency Control Centre. This helps organisations ensure that their private telephone networks comply with regulatory guidelines, and that they fulfill their legal obligation to minimise health and safety risks.
911 Enable is certified with today's leading IP-PBX vendors, including Cisco, Avaya, Microsoft, ShoreTel, Aastra, Alcatel-Lucent, and Genesys. To learn more about 911 Enable's solutions, visit www.911enable.com/international, call +1-514-745-2143, or register for the webinar https://www3.gotomeeting.com/register/763831246.
About 911 Enable
911 Enable, a division of Connexon Telecom Inc., is the industry-leading provider of emergency solutions for IP-PBXs, having deployed its solutions in organisations of all sizes worldwide. It offers breakthrough location management technologies for today's leading IP-PBX vendors, including Cisco, Avaya, Microsoft, and more. For more information about 911 Enable, call +1-514-745-2143 or visit www.911enable.com.
Alan Fuks, +1-877-862-2835
