Ecosmob’s New IVR Solution Comes with Auto Attendant Feature

Press Release Summary:

Ecosmob’s IVR Solution is suitable for hospitality industry, ticket booking system for train, flight, bus, cab and movie ticket bookings and quiz IVRs for media. Ecosmob enable customization of IVRs for smooth user experience. The solution allows user to build specific interactive voice response menus depending on the service requirements. The auto attendant feature routes the call to right service representative.

Original Press Release:

Ecosmob Announce Custom IVR Solution Development

Ecosmob is a globally recognized technology leader specializing in Asterisk based VoIP solutions for industry. The company already has several industry-specific IVRs in place and it has now announced the launch of custom IVR solution development to service specific industries with their focused needs.

The company offers Hotel IVR system to suit the hospitality industry, ticket booking system for train, flight, bus, cab and movie ticket bookings, quiz IVRs for media, CRM integrated IVRs that enable personalized experiences and information provider IVR systems. Ecosmob also offers IVR payment processing that eases payment using a phone and also currency converter IVR. However, dynamic IVR solution tops the list because of its unique features that allow users to build specific interactive voice response menus depending on how they wish to service customers and do away with frustrations that are ingrained in a static menu IVR.

Customization in VoIP IVR solution development, according to the representative, makes for a smoother, richer and more satisfying user experience that translates to brand loyalty. The process involves creation of nested IVR voice menus that users access and are directed to according to their needs. Callers need not go through innumerable button presses to get the desired service. The auto attendant feature routes the call to the right service representative who is equipped to handle the issue. This reduces the time it takes for a caller to get through and the business also saves time and money while increasing efficiency.

No two organizations are alike and custom IVR alone can help deliver a more fluid experience that static IVRs simply cannot achieve. Ecosmob team analyzes the business, customer profile, products and services in detail as well as researching into past experiences both from the client angle and their customer perspective in order to design a customized IVR that does away with issues and gives the best return on investment. Custom IVR can include any number of flexible customizable voice menus, extensions, departments and voice clips that will work on one number or on different numbers.

Ecosmob recommends that each enterprise opt for customized dynamic IVR instead of a static menu based IVR if they wish to satisfy customers. Enterprises are welcome to inquire about Ecosmob range of custom IVR development and how they can benefit by it. Callers may dial 91 79 40054019, email sales@ecosmob.com or visit website https://www.asteriskservice.com.