DAX Technologies Deploys OPTIMA Trouble Ticket Manager with CellularOne of Northeast Arizona
Share:
MATAWAN, N.J., June 21 - Today, DAX Technologies announced the deployment of the Optima Trouble Ticket Manager with CellularOne of Northeast Arizona.
With an ever-expanding network that covers Arizona and New Mexico markets and service offerings, CellularOne of NE Arizona was in need of a flexible yet robust Trouble Ticketing system that could be used across the company's multiple business units. After considerable research, they picked the Optima Trouble Ticket Manager (OTTM) (http://optimanetworksolutions.com/) from DAX Technologies.
Janet Newman, Network System Support Manager at CellularOne of NE Arizona, said, "The Optima Trouble Ticket Manager allows streamlined communication and resolution from the customer through to the technical department and back to the customer. This allows CellularOne to support the entire customer base through a single, web-based system." She added, "This program not only supports voice services but other services such as wireless data and ISP, offered by our business."
"OTTM is a flexible platform that enables network operators to create trouble ticket forms and trouble ticket processes which fit their business processes rather than creating new processes which fit a standard trouble ticket," added Omer Sabuncu, VP of Sales at DAX Technologies.
"We value our relationship with Cellular One of NE Arizona," said Dragos Alexe, CEO of DAX Technologies. "They have been using our Optima Network Management Solutions for over two years and this deployment reaffirms our company's commitment to each other."
OTTM grew out of the need of Operators which have been using home-grown or billing company trouble ticketing solutions. Home-grown solutions are hard to maintain and billing company solutions typically force the operator to use standard forms that may not fit their operating environment. Furthermore, these solutions usually address the trouble ticketing needs for a customer care organization and not for other organizations such as network engineering.
Janet Newman also commented, "The Optima Trouble Ticket Manager program has allowed CellularOne to maximize the efficiency and effectiveness of resolving technical cellular issues. Issues are being resolved in a timely fashion, which has resulted in minimizing our overall customer churn."
About DAX Technologies Corp.
DAX provides OSS Solutions to network operators worldwide. Optima product portfolio includes Network Management solutions, Trouble Ticket Manager, and Experience Manager. Optima OSS solutions have been deployed on more than 40 networks across the USA, Canada and Caribbean.
The company is headquartered in Matawan, NJ. DAX Technologies operates globally with sales and support offices throughout the US and Europe. For more information, contact DAX Technologies at sales@daxtechnologies.com or visit http://www.daxtechnologies.com/.
Contact:
Omer Sabuncu
732.203.1784 x123
osabuncu@daxtechnologies.com
Source: DAX Technologies Corp.
Web site: http://www.daxtechnologies.com/
