Datex Announces New IT Services for WMS Software Clients
Datex recently announced its newest service offering for clients of its FootPrint WMS software. Datex IT Services will be available to all clients that purchased Datex FootPrint® and that need technical support but do not have the IT infrastructure. "We have received many requests for these specialized IT services over the years from our clients and recently decided to offer a total end-to-end solution to resolve all IT needs" explained Datex President, Michael Armanious. "Many companies want to have premium IT support but do not want the added expense or oversight. They are looking for ways to stretch their budget while still getting timely, effective support, training and service".
To meet the complex demands of WMS clients, the new IT Services plan will offer an array of services, training and support for handheld devices, desktop and laptop computers, networks and servers. "By centralizing the responsibility for technology performance with one vendor, businesses will save time and money. Now there is only one call to make-to Datex. We will be able to handle all their technology needs from one location" said Armanious. Based in Clearwater, Florida, the Datex support and service team speak English as their first language and are experienced in troubleshooting and resolving technical problems efficiently and effectively. Spanish speaking staff is also available.
Datex IT Services will the following services for handheld devices: device preparation, installation, device management, training, help desk, spare pool management, unit repair, service contract management, asset tracking and other services. In addition, Datex provides a portal so that customers can track the hub location, error history, data usage, serial numbers and other relevant data.
Additional services include: backups, upgrades, desktop maintenance, database monitoring, device and server monitoring, asset management, help desk, remote control and security management. As part of the service package, Datex includes an option to add SOTI Mobicontrol, the award winning software that manages, supports and secures mobile field devices. Services are available now nationwide.
About Datex
Consistently recognized for excellence in software solutions for the supply chain industry including the Inbound Logistics Top 100 IT Providers and Food Logistics FL100 , Datex utilizes the highly flexible Microsoft .NET platform to create a variety of supply chain software solutions to meet the changing needs of warehousing and logistics operations. With successful experience in third party logistics, cold storage, pharmaceutical, perishables and the courier industry, Datex brings the value of state-of-the-art technology and real world industry knowledge to help maximize business efficiency and increase potential revenue. In addition to its core business, Datex offers business process analysis as well as an extensive array of hardware solutions for the supply chain and logistics industry.
