Hemel Hempstead, UK - Since 11th January, people only need to dial one number - 01442 228 000 - to get in touch with Dacorum Borough Council.
A new automated system has replaced the Council's current switchboard to help it to deal with calls more quickly and effectively. Hemel-based company Telephonetics VIP Ltd is providing the system, which uses similar voice recognition technology used to book cinema tickets over the phone.
All customers need to do is dial 01442 228 000, say the name of the service or person they want and they will automatically be put through. There will always be a backup person to speak to if people are unable to get through after two attempts.
Brian Ayling, Portfolio Holder for Service and Performance Improvement, said: "Our new one number system is far more streamlined. From now on our residents only need to have 01442 228 000 to hand. The system also reduces our operating costs and contributes to our efficiency savings."
The one number replaces the existing numbers with the prefix '867' that feed into the Council's call centre, which will be gradually phased out. Direct dial numbers will remain the same. Enquiries relating to services provided by Hertfordshire County Council - such as issues to do with roads, schools or libraries - will be transferred directly across.
Andrew Walker, Account Manager for Telephonetics VIP, commented: "As a local company, we're proud to support the Council in offering its residents the best possible service. With the single number contact point, residents can be confident that their query is being channelled effectively - no matter what it concerns."
About Netcall PLC
Netcall PLC is a UK company quoted on the AIM market of the London Stock Exchange. Netcall's software product suite provides compelling solutions for end-to-end customer engagement, incorporating call handling, callback, smart automation, workforce management and data unification. Our target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.
Netcall's customer base contains over 600 organisations in both the private and public sectors. These include 80% of the major UK multiplex cinemas, over 60% of the NHS Acute Health Trusts, major telecoms operators and leading commercial organisations across many sectors.
About Telephonetics VIP
Telephonetics VIP, a subsidiary of Netcall PLC, is a leading provider of speech recognition and voice automation solutions.
Offering diverse automation solutions and deployed across 20,000 telephony channels, Telephonetics VIP uniquely processes over 35 million minutes of speech recognition per annum, via its carrier-class resilient platform in both hosted and customer premises solutions.
Drawing on over 16 years of understanding how people interact over the telephone, Telephonetics VIP offers a range of customer-focused solutions, covering even the most demanding environments, and delivering real business benefits to all its customers.
For further information please contact:
Marketing Communications Executive (Public Sector)
01442 242 242