Press Release Summary:
Designed to meet the needs of users of SuccessPractices edition, SuccessGold offers personalized focus and execution from customer support aligned with top priorities and business objectives. Assigned support account manager coordinates support effort while keeping in mind organizations' goals and best interests. Other elements include planning and alignment around customer's HCM calendar and peak use periods as well as ongoing focus, oversight, and administration of support.
Original Press Release:
SuccessFactors Announces SuccessGold: New Customer Support Offering Tailored for Medium-Sized Businesses
SuccessGold Underscores SuccessFactors' Continued Commitment to Customer Success and Provides Organizations with Managed Support That Is Aligned with their Top Priorities and Business Objectives
NEW YORK, June 18 -- SuccessFactors, Inc. (NASDAQ: SFSF), the global leader in on-demand performance and talent management solutions, today announced at the SuccessConnect New York conference the availability of SuccessGold, a premium level support offering, tailored to meet mid-market business needs.
Continuing to help SuccessFactors' mid-sized customers drive business results, SuccessGold offers personalized focus and execution from customer support that was previously out of reach for these organizations. Many mid-sized organizations today operate in complex and dynamic business environments that resemble larger, enterprise companies. These organizations value the increased focus and partnership that comes with managed support that is aligned with their top priorities and business objectives. With SuccessGold, an assigned support account manager is responsible for coordinating the support effort while keeping their organizations' goals and best interests top of mind. This new offering was designed primarily to meet the needs of users of the SuccessPractices edition, which is used by businesses ranging in size from 500 to 2500 employees.
SuccessGold includes all of the benefits of SuccessStandard plus:
-- Planning and alignment around a customer's HCM calendar and peak use periods to ensure maximum preparation and effectiveness of the customer support team;
-- Ongoing focus, oversight, and administration of the support experience by a support account manager who will ensure all cases are handled effectively; and,
-- Personal orientation to the Customer Success team, which includes an overview of CS, best practices for customer support, and a preview of available online knowledge and training resources to help them be most successful.
"Providing a managed support experience for our medium-sized customers was the next logical step. Due to customer demand and insightful feedback, we've listened and created another level of service which we think will bring substantial increases in satisfaction and further help companies bridge the gap between business strategy and execution," said Paul Albright, general manager, SMB & CMO, SuccessFactors. "We've taken our close customer partnerships and created a higher level of service engagement that taps into the specific needs of these companies."
About SuccessConnect 2009
SuccessConnect 2009, SuccessFactors' annual user conferences, will bring together hundreds of customers across all regions and industries and will take place locally in San Francisco on June 8-9, Chicago on June 15-16, and New York on June 18-19. The conferences will serve as a gathering point for hundreds of business leaders, CEOs, CFOs and COOs, to discuss and exchange methods, best practices and measurements for driving business execution and performance. Comprised of high-impact keynotes, customer presentations and best practices sessions, the new localized format and free registration underscore SuccessFactors' commitment to customer success. For more information on SuccessConnect 2009 and to register, please visit: http://www.successfactors.com/successconnect/.
About SuccessFactors, Inc.
SuccessFactors is one of the fastest growing public software companies and the leading provider of on-demand employee performance and talent management solutions. The company enables organizations of every size, and across every industry and geography, to achieve high-performing workforces through goal alignment and execution, talent development and planning, and pay-for-performance initiatives. From 92 customers and approximately 282,000 end users in 2003 to more than 2,700 customers and 5.1 million end users today, SuccessFactors' solutions are widely deployed across 60 industries in over 185 countries in 31 languages. Founded in 2001 with offices around the world, the company employs passionate people focused on revolutionizing the future of work. For more information, visit: http://www.successfactors.com/.
Dominic Paschel, 415-262-4641
Director of Public & Investor Relations