CTI Group to Launch Integrated Call Recording with Audio Mining for Mitel Platform


INDIANAPOLIS - CTI Group (Holdings) Inc. (OTCQB: CTIG), a leading developer of telecommunications solutions for fixed, mobile and converged communications, is announcing the launch of the first fully integrated call recording and audio mining solution built for the Mitel platform at the Mitel Business Partner Conference 2012 in San Diego, California. For this year's event at the Manchester Grand Hyatt, we will be located in Booth 506.

CTI Group will be showcasing the SmartInteraction Suite, complete with fully integrated speech analytics technology, which can be deployed in a hosted or premise-based environment. Also integrated with the SmartInteraction Suite, is Proteus® 7.1, the newest version of our call accounting suite, so that you now only need one dashboard for your call data, while also having the ability to watch video.

The SmartInteraction Suite interfaces with Mitel IP PBXs using the Secure Recording Connector (SRC), which provides a number of benefits such as the ability to be a software-only recording solution as there is no physical connection to the PBX, and installation on to a virtual machine through VMware®.

The Mitel SRC is Mitel's recommended method of recording from their PBX and as CTI Group Head of Product Trevor Davis states, "Our Mitel integration for the SmartInteraction Suite uniquely positions us to provide a best in class call recording solution on the Mitel platform. Our SmartListen speech analytics engine is fully compatible with Mitel SRC recording, which provides real-time analysis of the call conversation."

For further information about CTI Group please visit www.ctigroup.com.

Media Contact:

Jeremy Roell

CTI Group

Tel: +1-317-262-4879

Email: jroell@ctigroup.com

Website: www.ctigroup.com

CTI Group contact details:

CTI Group (Holdings), Incorporated

333 North Alabama Street

Street Suite 240

Indianapolis, IN 46204-1767

USA

Tel: +1 (317) 262-4666

Fax: +1 (317) 262-4849

Email: info@ctigroup.com

CTI Group EMEA

Daisyfield Business Centre

Appleby Street

Blackburn

UK

Tel: +44 (0)1254 291 500

Fax: +44 (0)1254 291 504

Email: info@ctigroup.com

About CTI Group

CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group's SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.

CTI Group's products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group's website at www.ctigroup.com.

SOURCE

CTI Group (Holdings) Inc.

Web Site: www.ctigroup.com

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