CRM Software provides deep analysis on social media.

Press Release Summary:

Leveraging social and other media, Social CRM Insight Platform provides real-time insight into brand status, advertising success, and customer satisfaction. It identifies key themes and terms and analyzes causation and correlation to capture voice of consumer and also analyzes consumer considerations and preferences. Web-based software has modules for 24x7 monitoring as well as research and analytics, both with Semantic Analytics Engine that gathers and scrubs millions of postings per day.

Original Press Release:

Collective Intellect Announces Social CRM Insight Platform

Organizations can now harness the power of social media to immediately gauge brand status, advertising success, customer satisfaction and overall customer sentiment in less than 15 minutes.

BOULDER, Colo. - Today Collective Intellect released the industry's first web-based, automated, real-time text mining and analytics software for social media, traditional and corporate media. Collective Intellect's Social CRM Insight Platform is designed to provide real-time, actionable insights to enable organizations to gain faster and richer insights as well as early warnings on important trends to drive superior business performance.

Collective Intellect Social CRM Insight platform enables open-ended analysis by identifying key themes and terms as well as understanding causation and correlation to capture the true voice of the consumer. It also enables closed-end analysis to identify and quantify consumer considerations and preferences and customer sentiment utilizing dimensions that are either customized or provided in the library.

"Collective Intellect focused their development of a best-in-class tool to do deep analysis on social media," said Don Springer, CEO and Co-Founder of Collective Intellect. "Many organizations will have already developed or invested in the other point tools necessary to create a Social CRM solution, adding a text mining and analytical tool like Collective Intellect Social CRM Insight Platform should be seamless."

Collective Intellect's Social CRM Insight software consists of two modules: CI-Listen and CI-Insight both of which utilize Collective Intellect's Semantic Analytics Engine.

- CI-Listen, the monitoring module enables real-time 24x7 monitoring and alert based emails.

- CI-Insight, the research and analytics module provides multi-dimensional analysis, blended qualitative and quantitative analysis, demographics and psychographics analysis, in an integrated consumer conversation analytical hub.

- CI-SAE, Collective Intellect's Semantic Analytics Engine gathers and scrubs millions of conversations (postings) per day, with access to over 2 billion conversations over the last 12 months.

- Collective Intellect's software interface enables you to immediately digest the insights and to rapidly drill down into the data to gain further insights and possible positive or negative trends.

About Collective Intellect

Collective Intellect is the leading provider of social media analytics software enabling Social CRM through its Social CRM Insight platform, a web-based solution, which automatically performs real-time text mining and analytics. Collective Intellect provides Global 1000 enterprises, Public Relations and Market Research firms with the ability to identify emerging consumer considerations and preferences, and to track their ability to change them. Customers include nearly 100 of the Fortune500 including companies such as Nestle Purina, Wal-Mart, Microsoft, Motorola, ESPN, MTVN, MillerCoors, GE Finance, Barclays, Verizon Wireless, Hallmark, Outback Steakhouse, General Mills, Unilever, Siemens, NBC Universal, Paramount Pictures and Hasbro. Collective Intellect is a privately held with headquarters in Boulder, CO. For more information, visit

Source: Collective Intellect

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