CRM Software integrates web and back office applications.
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Press Release Summary:
GoldMine® CustomerIQ(TM) enables users to track orders and quotes through back-office ERP system, allows collaboration within sales organization, and reduces duplication of efforts. It provides ability to define, create, and track case/issue with coordinated scheduling through calendar integration. Suitable for discrete manufacturing companies, it uses Microsoft .NET architecture and extensible markup language to enable access to information from any location.
Original Press Release:
FrontRange Solutions Introduces GoldMine® CustomerIQ(TM), Its Next-Generation CRM Software Targeted To Vertical Industries
CRM Software Offers Adaptable Out-Of-The-Box Functionality For Customers In Manufacturing And Financial Services Industries
NEW YORK - Aug. 28, 2002 - FrontRange Solutions Inc., an international market leader in customer relationship management (CRM) and customer service and support software, today announced its next-generation CRM solution for the mid-market, GoldMine® CustomerIQ(TM). The new software combines FrontRange's proven architectural framework with industry-specific functionality, making it one of the first true vertical CRM solutions offering unprecedented out-of-the-box functionality for the financial services or wealth management and discrete manufacturing markets. The new software also offers a high degree of adaptability, enabling users to easily customize their own unique business processes.
Announced today at the DCI Customer Relationship Management Conference and Exposition in New York, GoldMine CustomerIQ will be available for limited release in November, with the first two vertical solutions including GoldMine CustomerIQ for Manufacturing and GoldMine CustomerIQ for Wealth Management.
"GoldMine has become an industry-leading CRM application for the mid-market based on its ease of use and affordability," said Patrick Bultema, president and CEO of FrontRange Solutions. "We found that as businesses seek to get closer to their customers, what most of them want is a solution designed for their industry, rather than a solution with bells and whistles they will never use. GoldMine CustomerIQ is unique because it mimics a customer's business processes rather than forcing the customer to conform to the constraints of the software. That translates into great functionality, easy implementation and lower total cost of ownership."
"GoldMine's vertical industry focus and its adoption of Microsoft .NET is exactly in line with where this industry is headed," said Christopher Fletcher, vice president and research director with the Aberdeen Group. "CRM applications for the mid market have to provide usable functionality and need to integrate with web and back office applications virtually right out of the box."
FrontRange Solutions' GoldMine CustomerIQ Offers Quick Time-To-Value and Implementation
Developed specifically for medium-sized companies, GoldMine CustomerIQ provides extensive core CRM functionality, while simultaneously offering unique features for the vertical industries. For example, the contact management function for each module is modified according to industry preferences, such as projects and quotes for manufacturing, and clients and portfolios for wealth management.
Additionally, its framework offers a high degree of adaptability and interoperability, enabling users to easily customize the software to accommodate every level of business process and architecture. The integration of existing data residing in other back-office and front-office systems and applications is another major feature of the product. By providing these underlying industry adaptations and technical advantages out of the box, GoldMine CustomerIQ ensures quick time-to-value with reduced implementation and internal acceptance time.
In addition to advanced sales and marketing functions, GoldMine CustomerIQ for Manufacturing offers additional service and support functions unique to that industry, such as the ability to define, create and track a case/issue, along with coordinated scheduling through calendar integration. Additionally, the software enables users to track orders and quotes through embedded back-office ERP system integration, and allows for collaboration between multiple roles within a sales organization, reducing duplication of efforts and streamlining communication.
GoldMine CustomerIQ for Wealth Management offers advanced security features for both field- and user-levels, and expansive data import capabilities for portfolio/allocation management systems through embedded back-office system integration uniquely crafted for their specific needs. The wealth management or financial services version also synchronizes sales and marketing efforts by coordinating customer and prospect information within a single, simple tool.
Built from the ground up on the Microsoft® .NET(tm) architecture, GoldMine CustomerIQ leverages the latest computing platform to increase ROI for customers. The .NET architecture uses extensible markup language (XML) to enable access to information from virtually any location and device.
Availability
GoldMine CustomerIQ will be available in limited release in November, with general availability slated for early 2003.
About FrontRange Solutions Inc.
FrontRange Solutions Inc. develops software and solutions that allow organizations to deliver extraordinary customer relationships and service. An international market leader in customer-centric software for almost 15 years, the company is headquartered in Colorado Springs, Colorado, with offices in Los Angeles, United Kingdom, France, Germany, Italy, South Africa, Australia and Singapore.
Solutions include: industry-leading GoldMine® software family for customer relationship management (CRM), team-based contact management and sales force automation; and the award-winning HEAT® software line for world-class customer service and support. FrontRange drives business decisions for profitability in market-leading companies such as Shell Oil, Coca-Cola, Chevron, Prudential Securities, Electricite de France, Mack Trucks and Turner News Network. Industry awards for FrontRange include Software Magazine's "Hot 500," Call Center Magazine Product of Year, Entrepreneur Magazine's Best Software, Users Choice Awards and PC Magazine "Editors' Choice."
For more information on FrontRange, call (800) 776-7889 or visit www.frontrange.com.
Contacts:
Linda Waters or Heather McLaughlin
Benjamin / A Weber Shandwick Company
Main Office:(949) 260-1300
Cell: (949) 413-9680 or (714) 478-8689
linda_waters@benjamingroup.com
heather mclaughlin@benjamingroup.com
Sherri Giger
FrontRange Solutions
(719) 532-7530
sherri.giger@frontrange.com
