Communications Solution supports distributed workforce.
Press Release Summary:
Offering IP telephony-based technology and functionality, including voice mail and call center, MultiVantage® Express brings mobility and intelligent communications to mid-sized businesses with 100-500 employees. Integrated communications applications include Communications Manager IP telephony software, messaging, 6-party conferencing, and auto-attendant. Single server solution enables one number to be dialed to reach users through desktop, cellular, or PC-based phones.
Original Press Release:
Avaya Introduces MultiVantage® Express 'All-in-One' Communications Solution for Mid-Sized Businesses
- MultiVantage Express harnesses the power of Intelligent Communications and delivers easy to install, manage and maintain IP Telephony, Messaging, Mobility and Contact Center functionality and features as an integrated package
BASKING RIDGE, N.J., May 2 / / -- INTEROP 2006, LAS VEGAS BOOTH 1548, -- Avaya Inc. (NYSE:AV), a leading global provider of business applications, systems and services, today introduced MultiVantage(R) Express, a unique, "all-in-one" solution that brings greater mobility and intelligent communications to mid-sized businesses. Announced today at Interop 2006 in Las Vegas, MultiVantage Express packs Avaya's industry- leading, IP telephony-based technology and functionality -- including mobility, voice mail, conferencing, call center and more -- into a single-server solution that is easy to install, manage and maintain.
Targeted for companies and organizations with 100 to 500 employees, MultiVantage Express can help companies improve customer service, employee productivity and collaboration -- while reducing or eliminating the complexity of configuring and managing sophisticated communications. Each per-user license covers all the communications applications integrated into MultiVantage Express, including Avaya Communications Manager IP telephony software, Avaya's award-winning mobility applications, messaging, six-party conferencing, auto-attendant, desktop and software-based telephones and more.
"Avaya MultiVantage Express is the only communications solution on the market that puts so much functionality in the hands of the mid-sized businesses with so much simplicity," said Micky Tsui, vice president and general manager, Converged System Division, Avaya. "No other solution offers the built-in mobility solutions that extend calls to cell phones or transform PCs into voice communications endpoints, plus all the other applications that MultiVantage Express puts in a single server."
With MultiVantage Express, integrated mobility features provide end-users with the Avaya one-X experience, allowing employees to tap the same communications, tools and information needed to get their jobs done when outside the office. Workers can have full communications functionality in the office, from a customer location, hotel or home. Customers and colleagues can dial a single number to reach employees through their desktop, cell phone or PC-based softphone, speeding both responsiveness and decision making. In addition, MultiVantage Express supports up to four locations with gateways; additional locations can be supported by direct connection to IP telephones. As a result, companies can become more cohesive, virtual organizations while providing greater flexibility to shape how, where, and when employees work to be optimally effective.
MultiVantage Express also allows mid-sized businesses to incorporate IP telephony via the path and pace that is most comfortable to them. Businesses can chose digital, analog or IP endpoints -- or any combination -- within a single network.
For the Peck School, an independent, coeducational K-8 school in Morristown, N.J., MultiVantage Express reduces administration and management demands on the school's two-person IT staff who are responsible for technology infrastructure. The school's campus blends historical buildings with new construction -- which makes the ability to use a mix of IP, analog and digital phones in each classroom fit well with both existing technology and future plans.
"Our previous system placed severe limitations to the way we want to be able to communicate, both inside and outside of the Peck School community," said Kevin Greishaber, Network Manager, Peck School. "Avaya MultiVantage Express expands the capabilities around messaging, adds mobility and conferencing features that are highly attractive, but doesn't require complex configurations, management or administration."
Built-in contact center routing and reporting enable businesses to quickly align customers with agent skill sets and availability. In addition, the ability to support a distributed workforce means that MultiVantage Express overcomes the typical limits of location and simply delivers the call to the best suited, available agent. Reporting features provide managers with visibility into current and historical agent and call activities.
Avaya BusinessPartners played a key role in the development of Avaya MultiVantage Express, providing concept and design input through field trial execution.
"Avaya MultiVantage Express was created with input from Avaya BusinessPartners throughout the development process," said John Black, President, Catalyst. "As the primary conduit to the customer, Avaya BusinessPartners have first hand knowledge of what the mid-sized business is seeking. From all angles, this is a winning play and one that drives real partnership."
Avaya MultiVantage Express is priced at $850 per user including all licenses, applications and phones. The solution will be globally available in June through Avaya BusinessPartners worldwide.
Avaya MultiVantage Express, along with other advanced applications from Avaya, will be on display at Avaya Booth #1548 at Interop 2006 in the Mandalay Bay Convention Center in Las Vegas, May 2 - 4, 2006. For all information on Avaya's strategy, product and services announcements at the show, look at our virtual press kit at www.avaya.com/media .
About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com/.
About the FIFA World Cup and Avaya
As the Official Convergence Communication provider for the FIFA World Cup 2006(TM), Avaya is providing a champion communications network for the World's largest sporting event. The converged network -- that combines voice and data on the same infrastructure -- will connect the 12 host stadiums, the international media centres in Munich, Berlin and Dortmund and the FIFA headquarters in Berlin. Players, coaches, volunteers and fans alike will benefit from the Avaya network that will be instrumental in player and journalist accreditation, the reporting of results, material tracking, accommodation confirmations, transportation, and ticketing among other critical functions. With an estimated 45,000 network connections, 30,000 network devices and over 15 terabytes (or 15,000,000,000 bytes) of data, it is the largest converged communication network ever built for a sporting event.
