Cloud-Based ITSM Software is offered in service model.

Press Release Summary:

Available for on- and off-premise delivery, ChangeGear v5.0 IT service management (ITSM) software features Cloud/SaaS deployment options and built-in ITIL service workflows. Functionality lets enterprises increase efficiencies by automating critical service management processes such as incident, problem, change, and service request management as well as service catalog and asset management. Also, customizable Flex Modules support creation of other enterprise process oriented applications.

Original Press Release:

Sunview Unveils Cloud-Based "ITIL-as-a-Service"

Flexible Deployment Options Enables Rapid Adoption of ITIL Best Practices, Without Requiring ITIL Expertise

TAMPA, Fla. -- SunView Software Inc., one of the fastest growing providers of IT service management (ITSM) software, today announced availability of SunView ChangeGear 5.0 featuring new Cloud/SaaS deployment options enabling both on and off-premise delivery of its award winning IT service management (ITSM) solutions.

Key to the release, ChangeGear 5.0 features built-in ITIL service workflows enabling organizations to leverage IT industry best practices regardless of ITIL expertise. IT organizations, regardless of maturity, can take advantage of out-of-the-box ITIL processes to achieve rapid results in key IT areas: IT services support, IT controls for regulatory compliance, and automation of infrastructure management.

SunView ChangeGear 5.0 is part of a new breed of ITSM software solutions that are quick to deploy, easy-to-use and cost less to maintain. Built from the ground up using an open and modern application architecture, SunView ChangeGear 5.0 enables enterprise customers to increase efficiencies by automating critical service management processes like Incident Management, Problem Management, Change Management, Service Request Management, Service Catalog, and Asset Management. Also new in ChangeGear 5.0 is easy-to-customize Flex Modules that support the creation of other enterprise process oriented applications.

"ChangeGear 5.0 is providing mid-sized companies a cost-efficient, easy-to-use solution for adopting ITIL best practices," said Dan Carbonnel, Director of Information Technology, StarTek, Inc, a global provider of outsourcing services and a SunView Software customer. "SunView's new cloud offering makes it easy to get your ITIL initiative started, focusing on strategic processes that get you a quick ROI. ChangeGear enabled StarTek to automate critical processes across the enterprise."

Key features in ChangeGear 5.0 include:

-- ITIL-as-a-Service - Customers can implement an easy and systematic process flow based on the popular ITIL framework, but without requiring ITIL expertise.

-- Cloud and on-premise availability - Customers have full flexibility depending on their organization requirements and can take advantage of cloud or on-premise delivery options.

-- Fully-integrated IT service management -Incident, Problem and Change Management, as well as a robust Service Catalog and CMDB are seamlessly integrated using a single code base.

-- "Drag and drop" customization - Customers can easily configure the solution to meet specific requirements without expensive consultants or programming.

"Enterprises of all sizes are actively adopting industry best practices such as ITIL and are increasingly interested in flexible, open ITSM solutions that are easier to use and implement with a lower total cost of ownership (TCO)," said Jeffrey Brooks, Research Analyst, Gartner. "Adopting a solution that matches the organization's IT maturity is important for project success. Organizations can realize rapid ROI by replacing legacy solutions with flexible, less expensive alternatives that are focused on key IT process for optimizing IT performance."

"We are proud to roll out ChangeGear 5.0, which has been engineered to help organizations simplify and automate IT processes, increase IT service uptime, achieve regulatory compliance, and reduce operating costs," said Seng Sun, CEO, SunView Software. "Adding a cloud/SaaS option was a natural evolution for us given the maturity of our on-premise product. Competitors like ServiceNow have proven that a SaaS based service management product is a deployment option that customers want, which is why SunView Software is introducing a complete, best-of-breed SaaS solution without compromises."

Founded in 2003, SunView increased its customer base by 45% in the past twelve months with a total roster exceeding 400 deployments. The growth also fueled a 48% jump in revenue.

About SunView Software

Founded in 2003, SunView Software is a leading provider of IT service management software that enables companies to better track, manage, and control IT services across the enterprise. Based on the ITIL best practices framework, ChangeGear allows companies to deliver cost-effective IT services, gain greater visibility into their IT infrastructure, increase security, eliminate system downtime, and ensure regulatory compliance.

SunView Software is a privately held company based in Tampa, Florida. Visit to test drive ChangeGear or view a product demo.

Enterprise Customer Response to SunView ChangeGear

Some of the world's leading enterprises rely on SunView to provide innovative ITSM solutions underpinning their business.

"United Community Bank selected SunView Software's ChangeGear because it had all the enterprise features we needed, including a wide range of customization options, without the cost and complexity of other systems we evaluated," said Greg Abernathy, Technology Architect, United Community Bank. "At United Community Bank, our IT organization is focused on supporting the needs of the business. This means we want an intuitive software solution that is flexible, scalable and cost effective. ChangeGear is the only Service Desk solution we found that met our feature requirements and allowed us to enable ITIL-based processes out-of-the-box, without expensive customizations. Had we designed our own custom, ITIL-based solution, it would have looked just like ChangeGear."

"IDB Bank of New York selected Sunview Software's ChangeGear software to assist in maturing our change management process," said Donald Lee, Vice President, Infrastructure, IDB Bank. "Change Gear's solution will allow us to maintain both infrastructure and non-infrastructure change management."

CONTACT: Carter B. Cromley, +1-703-861-7245

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