City of Phoenix Selects Oracle® Utilities Applications to Improve Customer Service
DistribuTECH 2007, SAN DIEGO, Feb. 5 /- Oracle (NASDAQ:ORCL) today announced that the City of Phoenix, the fifth largest city in the United States, has selected Oracle® Utilities Customer Care and Billing and Oracle Utilities Mobile Workforce Management to deliver even stronger customer service through its Water Services and Public Works Departments.
For Phoenix, delivering excellent customer service requires enhanced access to account information through multiple customer touchpoints, which include paper and online bills, the city's Web site and its customer call center. For continued success, the city needed to overhaul its custom-built legacy systems, which were difficult to maintain.
"The City of Phoenix's selection of Oracle Utilities solutions is testimony to our ability to deliver the highest levels of functionality and value to the utilities industry," said Quentin Grady, Vice President of the Americas for Oracle Utilities Global Business Unit. "We are pleased to help the City of Phoenix work toward their goals of delivering solid customer experiences."
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FCMN Contact: caroline.yu@oracle.com
Source: Oracle Corporation
CONTACT:
Caroline Yu of Oracle,
+1-650-506-8920,
caroline.yu@oracle.com;
or
Richard Virgilio of Stephenson Group,
+1-732-361-3823,
rvirgilio@stephensongroup.com, for Oracle
Web site: www.oracle.com/
