CEM Software helps manage customer feedback.

Press Release Summary:



Combining customer surveying, mystery shopping, and live agent support, Online Knowledge Management Console Enterprise Edition allows multi-unit organizations to run CEM (customer experience management) programs in parallel on continuous basis. It compares and contrasts subjective customer voice with objective mystery shop, giving CEM viewpoint within single application. Software is available as one solution (Indicator(TM), Mystery Shop, Assured(TM)) or bundled suite.



Original Press Release:



Tell Us About Us Releases Breakthrough Platform to Manage Customer Feedback



WINNIPEG, Manitoba, June 5 / - Tell Us About Us, Inc. (TUAU) launches the Enterprise Edition of its web-based Online Knowledge Management Console (KMC) today. The new platform combines the best practices in customer surveying, mystery shopping and live agent support. With this announcement, TUAU enters the marketplace as the first company offering the full suite of customer experience management tools for multi-unit organizations.

"In today's marketplace, companies that quantify the customer experience use the insight to make strategic decisions that not only increase customer loyalty, but positively impact their bottom line. As CEM awareness grows, more companies are placing importance on the specific metrics that achieve business goals," says Scott Griffith, vice president of business development for TUAU. "Recently, using KMC data analytics, we were able to determine for a client that every .1 increase in their loyalty score equaled a 1.7% increase in revenue growth. That is significant."

Unlike traditional CEM programs that are limited to a single mystery shop score or a limited customer satisfaction study, TUAU's bundled solution allows multi-unit organizations to run programs in parallel on a continuous basis. The Online KMC compares and contrasts the subjective customer voice with an objective in-depth mystery shop, giving the best-rounded CEM viewpoint within a single application. The Enterprise Edition successfully manages feedback, whether clients subscribe to one solution (Indicator(TM), Mystery Shop, Assured(TM), etc.) or a bundled suite (any product combination).

"Over the past 18 months, TUAU took a page from our own notes by listening to our customers, understanding their requests, and taking action to meet their collective needs. This new version is very intelligent, and is the brainchild of our 10 years experience in the CEM space," says Tyler Gompf, chief executive officer of TUAU.

The new platform truly integrates all the necessary tools to successfully execute a CEM solution suite. The Enterprise Edition makes managing multiple solutions, each with distinct benefits, more powerful and flexible. By bundling customer surveying, mystery shopping and live agent support, clients will be able see and hear customer perspective, provide customer support, and take action to resolve issues within a single platform. The Enterprise Edition will give new and existing clients a deeper insight into what their customers think, what motivates them, and how they experience the brand across the business.

For a product demo on the Online KMC Enterprise Edition, please contact Scott Griffith, vice president of business development, at (877) 975-5069.

About Tell Us About Us, Inc. -

Tell Us About Us, Inc., founded in 1997, is the sole provider of bundled Customer Experience Management solution suites to help businesses grow successfully by providing insight into what matters most. From POS customer surveys, employee surveys, mystery shops, and post-call surveys, TUAU's solution suite transforms speculation into knowledge and action. Multi-unit organizations at over 30,000 locations in North America and around the globe benefit from the internal and external customer feedback, 1- 800 customer support and mystery shop solutions TUAU delivers.

Source: Tell Us About Us, Inc.

CONTACT:
Susan Parker
Manager PR & Events of Tell Us About Us, Inc.
+1-204-975-5500 ext 215
or
Mobile, +1-204-223-6263
or
sparker@tellusaboutus.com

Web site: http://www.tellusaboutus.com/

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