Cell-C Heightens the Customer Experience with Remote Device Management
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Cell-C customers benefit from remote device management using technology from Mformation, the leading global provider of complete mobile device management (MDM)
EDISON, N.J.-- Cell-C, South Africa's newest and most innovative wireless telecommunications company, is to use device management in order to use next generation wireless technology to its full potential.
Cell-C will use the MFORMATION SERVICE MANAGER(TM) suite to remotely manage its device portfolio, and will benefit from real-time control over devices. The solution is integrated with HP's Automatic Device Detection (ADD) software and will allow Cell-C to remotely detect and configure phones and devices throughout all phases of their life, allowing the operator to use next-generation wireless technology profitably.
Steve Bailey, Acting Head of Customer Experience Management, Cell-C said, "At Cell-C, we pride ourselves on our ability to meet our customers' demands and offer them a satisfactory customer experience. The MFORMATION SERVICE MANAGER suite will allow us to support improved service levels for our customers. Services are becoming increasingly complex, which means that sophisticated automated, or 'Over-The-Air', management capabilities are critical to a leading edge customer support strategy. Being able to seamlessly set up services and resolve faults is a key component of improving our customers' experience."
Mark Edwards, Mformation's CEO comments, "We are excited to be working with Cell-C to support them in realizing the highest levels of customer satisfaction, and by accelerating the deployment of new mobile devices and data services. At the same time, this heightened service provisioning will allow Cell-C to increase revenues and profits."
Edwards continues, "Cell-C is a forerunner of innovation within the South African mobile market, and as such, the company realizes the importance of making a step-change in their customer support. We look forward to supporting them in realizing this strategy."
About Mformation
Mformation Technologies Inc. is the market leader in mobile device management (MDM) software, offering a complete solution that enables mobile operators to rapidly accelerate their data revenues and reduce support costs. Mformation's award-winning MFORMATION SERVICE MANAGER(TM) suite is the most complete, flexible and integrated mobile device management software solution in the industry, providing solutions for OMA DM-based provisioning and configuration, FOTA management, smartphone application management (including Linux, Microsoft Windows Mobile, RIM and Symbian OS devices), diagnostics, security management, enterprise management and customer experience management. MFORMATION SERVICE MANAGER(TM) received the 2007 GSM Association's award for "Best Service Delivery Platform" at this year's 3GSM World Congress in Barcelona.
Headquartered in Edison, New Jersey, with North American offices in Atlanta, Chicago, Kansas City, Seattle and Toronto, Mformation also has offices in the UK, Germany, Spain, Italy, India, China, Malaysia and Japan, as well other parts of Asia and South America. Mformation is a privately held company funded by Battery Ventures, Carmel Ventures, Alex Brown Venture Partners, Intel Capital [NASDAQ: INTC], Kingdon Capital, North Bridge Venture Partners and Visa International. Mformation's platform has been licensed to leading operators in Asia, Europe and the US including Sprint Nextel, T-Mobile, Telefonica and Vodafone. Contact Mformation on the Web at www.mformation.com
About Cell-C
Cell-C (Pty) Ltd is the third cellular operator in South Africa, offering products and services to more than 3 million active subscribers. We have over one million postpaid subscribers and around 50,000 community service telephones. With a network capable of providing voice, data and multimedia communications, the company is committed to delivering to subscribers a full range of GSM services, based on the key principles of simplicity, choice and value. Launched in November 2001, Cell C has rolled out in excess of 2120 base stations nationwide and now carries over 82% of its own traffic. The network operator has roaming agreements with over 319 telecommunications operators in 151 countries worldwide. Cell C is South Africa's most empowered telecommunications company in terms of equity ownership, preferential procurement, employment equity and enterprise and skills development. Visit: www.cellc.co.za for more information on Cell C and its products and services.
Contacts
UK
Vicky Maunder,
Burson-Marsteller,
+44-20-7300-6216,
vicky.maunder@bm.com
Natasha McNamara,
Burson-Marsteller,
+44-20-7300-6181,
natasha.mcnamara@bm.com
US
Valerie Breslow,
V. Breslow Communications,
+1-858-337-4217,
valbreslow@earthlink.net
