Call Center Services offer voice solutions hosting.
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Press Release Summary:
Providing broad range of call center applications, Envox OnDemand(TM) hosted solution offers variable branding for each call, multi-language support, and varying automation levels. It integrates contact center, including call routing and voice self-service, with live agent services, which offers options ranging from short-term overflow capabilities to complete outsourced contact centers. Solutions are hosted at two, fully-redundant, VoIP-enabled facilities.
Original Press Release:
Envox Worldwide and VoltDelta Launch Envox OnDemand
WESTBOROUGH, Mass. and NEW YORK, Aug. 7 / - Envox Worldwide, a leading global provider of voice solutions, and Volt Delta Resources, LLC (VoltDelta), a leading provider of standards-based voice application hosting services and a wholly owned subsidiary of Volt Information Sciences, Inc. (NYSE:VOL), today announced the introduction of Envox OnDemand(TM), the next-generation in hosted call center voice solutions.
"Envox and VoltDelta are working together to launch Envox OnDemand in response to rapidly growing customer requests for dependable, scalable, hosted solutions," said Mark D. Flanagan, president and chief executive officer of Envox Worldwide. "This Envox/VoltDelta offering provides an unbeatable advantage for customers seeking a reliable, proven solution, which can provide the broad range of applications that call centers require. We're confident that Envox OnDemand will quickly be viewed as the next-generation in voice solutions hosting."
Many of today's organizations are turning away from customer premise equipment (CPE) in favor of hosted voice solutions. Chief among the reasons for this move are:
o A lower cost of entry and attractive total cost of ownership (TCO);
o Shorter time-to-market;
o The flexibility to address constantly changing business demands and requirements;
o No infrastructure to maintain or reliance on overburdened staff members; and,
o The ability to rapidly adopt new functionality and leverage technology advancements.
"We are seeing rapid adoption of hosted voice solutions as organizations embrace the cost, resource and time-to-market benefits associated with the software-as-a-service model," said Daniel Hong, senior voice business analyst at Datamonitor. "Envox OnDemand combines the strengths of two proven players in high-performance voice solutions and services to bring a solid hosted IVR and speech offering to market."
Envox OnDemand provides customers with unsurpassed flexibility and reliability. Envox Worldwide and VoltDelta have been providing customized carrier-grade automation and alternate delivery solutions together for over five years in the Directory Assistance and enhanced services market. These solutions have been tailored to the requirements of each customer's needs with:
o Variable branding throughout each call;
o A choice of services to offer each caller segment;
o Highly flexible routing;
o Varying levels of automation;
o Support for multiple languages;
o A focus on corporate personality by using the service provider's chosen voice talent;
o Options for revenue-generating upsell features; and,
o Multiple delivery options.
Customization can be readily applied and modified at not only the group level, but at the personalized level of the individual caller. With over 3.5 billion calls processed to date, VoltDelta is the dominant player in this market handling more than 4 million calls daily using solutions based on the Envox 6 Communications Development Platform in both VoIP and legacy TDM environments. And, unlike other players in the market, the Envox/VoltDelta solution provides international hosting capabilities, a requirement in today's global marketplace.
Envox OnDemand satisfies customers looking for hosted solutions regardless of whether an off-the-shelf or custom-built application is required. On the short list of highly valuable applications are: contact center (including call routing), voice self-service, and unified communications. Also available through Envox OnDemand are live agent services with options ranging from short-term overflow capabilities to complete, outsourced contact centers. All Envox OnDemand solutions are hosted at VoltDelta's two, fully-redundant, VoIP-enabled facilities.
"VoltDelta and Envox Worldwide share the same philosophy of helping customers reduce the time, cost and complexity of developing and deploying voice solutions," said Rich Oldach, executive vice president of strategic marketing of VoltDelta. "Envox OnDemand, coupled with VoltDelta's hosting capabilities, allows us to offer enterprise organizations superior automated call center services. Enterprise call centers can now realize the types of efficiencies, reliability and revenue-generating benefits that our carrier customers have relied on for years. With the depth of Envox's and VoltDelta's extensive voice solutions experience, no other hosting service compares."
Many organizations have already signed on to this new service, including Cost Management Group, a leading provider of facility cost management and vendor tracking services. "We chose Envox OnDemand because it provides us with the capacity for well-managed but rapid growth in a secure environment," said Marc Striegel, vice president of operations for Cost Management Group. "The solution provided by Envox Worldwide and VoltDelta is exactly what we were looking for, and we envision a long, prosperous relationship."
For additional information about Envox OnDemand, please visit http://www.envox.com/on-demand.
About VoltDelta
VoltDelta specializes in providing platform and database services to the world-wide telecommunications market. Volt Information Sciences, Inc. is a diversified technology and staffing company, providing leading edge services to the information technology, telecommunications and publishing industries. For more information, please visit http://www.voltdelta.com/.
About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software and related services dramatically reduce the time, cost and complexity of creating voice solutions. These products and services enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox's products and services are available through a network of global channel partners. For more information, please visit http://www.envox.com/.
Source: Envox Worldwide
CONTACT:
Catherine Van Evans of Envox Worldwide,
+1-508-871-7604;
Web site: http://www.envox.com/
http://www.voltdelta.com/
