Business Continuity Service offers support through outages.
Press Release Summary:
Agents On-Demand(TM) lets contact center leaders respond to unexpected call spikes with prepared agents equipped to serve customers and reduce on-hold times caused by seasonal sales promotions, power outages, or weather. Staffing requirements for contact center can be scaled up or down in 30 min increments to match call volumes, while maintaining pre-determined business service levels. Calls are routed over secure network, ensuring customer data is protected.
Original Press Release:
Working Solutions' Agents On-Demand(TM) Assists With the Unexpected
Company Adds Service to Help Answer Calls During Call Spikes or Business Interruptions
DALLAS, Feb. 1 -- Working Solutions announced today at the Call Center Demo & Conference in Dallas, the launching of its new Agents On- Demand(TM) business continuity service. Agents On-Demand(TM) enables contact center leaders to respond quickly to unexpected call spikes with prepared agents equipped to serve customers and reduce 'on-hold' times caused by seasonal sales promotions, power outages or Mother Nature.
This new alternative for disaster preparedness augments a contact center's existing in-house sales and support infrastructure. Staffing requirements for a contact center can be 'scaled' up or down in 30-minute increments to closely match call volumes, while maintaining pre-determined business service levels.
Working Solutions educates and deploys a workforce that is qualified and ready to deliver a consistent message to customers. With more than 22,000 agents spanning the country, Working Solutions seamlessly routes calls to available agents over a secure network, ensuring customer data is protected. Technology redundancy and experienced agents are the backbone of Working Solutions' business continuity strategy.
"The importance of customer satisfaction and brand loyalty is magnified during call spikes or critical business interruptions," said Tim Houlne, CEO of Working Solutions. "We can help companies respond quickly to meet the needs of their customers."
ABOUT WORKING SOLUTIONS
Since 1996, Working Solutions continues to lead the industry in remote home agent services, providing responsive and pro-active customer sales and service to Fortune 1000 companies, utilizing a dedicated community of more than 22,000 remote agents spread across the country. Agents On-Demand(TM) is a registered trademark of Working Solutions.
CONTACT: Scott Anderson of Working Solutions, +1-972-964-4800, ext. 209, or sanderson@workingsol.com
Web site: http://www.workingsol.com/
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