Business Automation Software offers SLA management features.

Press Release Summary:

Designed for IT service providers, VARs, and MSPs, ConnectWise 2011.2 enables precise tracking of SLAs, and offers ability to tag and reserve inventory items to fulfill specific order. Service and dispatch portals include fields for service subtype and item to be serviced, enabling accurate descriptions of client jobs. Alerts and service tickets created in Kaseya service center will automatically sync with ConnectWise, and tickets created in ConnectWise will sync to Zenith Infotech RMM.

Original Press Release:

New ConnectWise 2011.2 Software Adds Advanced Service/SLA Management, Inventory, Mobile Features

Latest release delivers greater control, automation

TAMPA, Fla., -- ConnectWise, the leading business management solution designed exclusively for IT service providers, VARs and MSPs today announced the launch of the ConnectWise 2011.2 release, with additional features for inventory and SLA management, new usability when integrating third-party products into ConnectWise, and other feature set advances.

"The highlights of ConnectWise Version 2011.2 updates are greater control, increased automation, and more attention to detail to deliver better service," said Arnie Bellini, ConnectWise CEO. "Partners will find these enhancements help them to meet their customers' business goals and SLAs, while keeping hard costs like time and inventory to a minimum."

Highlights of the new release:

Service and dispatch portals have received an update with the addition of fields for service subtype and item to be serviced, which also permits for more accurate descriptions of client jobs. Partners will appreciate tickets now display times in each team member's own time zone, and time entries can now span midnight.

ConnectWise 2011.2 now includes support for Windows Internet Explorer 9 and additional mobile features for iPhone and Android users. Third-party developers will benefit from API enhancements to support invoicing, reporting, working with contacts and contact groups.

Alerts and service tickets created in Kaseya service center will automatically sync with ConnectWise. Additionally tickets created in ConnectWise will also now sync to Zenith Infotech RMM (requires ConnectWise MSP add-on).

ConnectWise 2011.2 enables more precise tracking of SLAs to make managing and meeting SLA goals easier. SLA times are calculated from the start time of the service ticket and continue if a closed ticket is reopened. For partners that have SLA-related workflow rules in place, ConnectWise now provides notification stating the percentage of time left until an SLA target is missed to keep work on track.

Major additions to inventory management include the ability to tag and reserve inventory items to fulfill a specific order. This reserves inventory items and updates the system's stock on hand. A new dashboard displays all products in the inventory that are picked and awaiting shipment, and all products that are committed to a customer. When customer requirements change during order processing, ConnectWise partners can now cancel partial quantities in one step.

ConnectWise partners can access the full list of updates and features for the new ConnectWise 2011.2 release here:

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About ConnectWise

Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 50,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit or call 800-671-6898.

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