Bosch Presents Next Generation of Remote Service
Bosch presents next generation of Remote Service Worldwide access to expert knowledge with Mavus
At Achema 2012 Frankfurt/Main, Germany, Bosch Packaging Services presents the mobile conference system Mavus at its booth (C70, C72) in hall 3.1. This innovative service enables customers to communicate directly with Bosch experts. Mavus, meaning mobile audio-visual service support, promotes the transfer of expert knowledge to customers worldwide. "Looking over customers' shoulders, we can offer optimal support during all work on our machines", explained Ulrich Frank, Project Manager at Bosch Packaging Services.
Mavus includes a headset with installed camera, display, earphones and microphone. The corresponding rechargeable battery and the electronics required for wireless data transfer are integrated conveniently and safely in a vest. "By this means, the customer gains the greatest possible flexibility and can use both of his hands to carry out the expert's instructions directly at the machine, which has not been possible so far", emphasized Ulrich Frank. Thanks to the audio-visual connection with Bosch's machinery experts, customers can become "guided experts".
Fast reaction through remote diagnostics
The Mavus system enhances the existing remote service from Bosch Packaging Services, which allows Bosch experts to access customers' machine control systems online. For the first time, Mavus enables experts to gain an overview of the entire on-site situation via remote diagnosis in next to no time. The camera, attached to the headset, transmits all images in highest quality, thus ensuring best visibility of all details. As a result, customers receive professional support without requiring a Bosch Service engineer on site. This significantly saves on time-consuming and cost-intensive travel, and minimizes machine downtime.
The Mavus conference system is particularly suited for older machines where remote service is not possible and for which only few experts are available. "The transmitted audio-visual information provides us with a fast and exact overview of the situation and enables us to call in the required expert, wherever our customers may be worldwide", explained Ulrich Frank.
Virtual helping hand
The system helps to eliminate faults and supports customers in their maintenance and validation work as well as during training activities. Thanks to Mavus, customers are in direct contact with Bosch's machinery experts who assist them professionally with the work on their machines. In addition, important documents such as circuit diagrams or instruction manuals and screenshots of machinery components can be transferred to the customer's display. This ensures an ideal and quick support in the case of downtime. "Since the communication via Mavus happens in real time, we can intervene immediately and offer a helping hand to our customers at any time", concluded Ulrich Frank. On request, Mavus conferences can be recorded for later use such as employee training.
The Bosch division Packaging Technology, based in Waiblingen (Germany), is one of the leading suppliers in the field of processing and packaging technology. In more than 15 countries worldwide it develops and produces complete solutions for the pharmaceutical, food and confectionery industries. The comprehensive service portfolio completes the package. The worldwide sales and service network offers local contacts. More information at www.boschpackaging.com
The Bosch Group is a leading global supplier of technology and services. In the areas of automotive and industrial technology, consumer goods, and building technology, more than 300,000 associates generated sales of 51.5 billion euros in fiscal 2011. The Bosch Group comprises Robert Bosch GmbH and its roughly 350 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. Bosch spent some 4.2 billion euros for research and development in 2011, and applied for over 4,100 patents worldwide. With all its products and services, Bosch enhances the quality of life by providing solutions which are both innovative and beneficial.
The company was set up in Stuttgart in 1886 by Robert Bosch (1861-1942) as "Workshop for Precision Mechanics and Electrical Engineering." The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant up-front investments in the safeguarding of its future. Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The majority of voting rights are held by Robert Bosch Industrietreuhand KG, an industrial trust. The entrepreneurial ownership functions are carried out by the trust. The remaining shares are held by the Bosch family and by Robert Bosch GmbH.
Further information is available online at www.bosch.com and www.bosch-press.com.
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