Axios Implements ITIL Framework for Arab Bank in Jordan
EDINBURGH, Scotland, June 29 - International IT Service Management (ITSM) solutions provider Axios Systems (www.axiossystems.com), which recently launched an Arabic language version of its core product, assyst, has announced a contract with Arab Bank
in Jordan.
Axios said the new business with Arab Bank, which has the biggest branch
network in the Middle East and is considered the largest banking group by
equity in the Arab world, represented further significant success in one of
the world's fastest growing regions for IT expenditure. It added that further
agreements with new customers and partners in the Middle East would be
announced shortly.
Arab Bank, which reported assets of almost $US27.5 billion (15.3 billion
Sterling) in 2005, said its decision to purchase assyst was the result of a
decision to introduce processes based on the IT Infrastructure Library
(ITIL), internationally accepted guidelines for Best Practice in ITSM. assyst
has been developed from inception around the ITIL framework.
The solution is being implemented in its IT centre in Amman which employs
around 90 of the Bank's 2,500 Jordan business staff, and is due to be rolled
out globally in phase 2. It replaces a mix of tools developed in-house and
purchased from external suppliers.
Before opting for assyst, other top tier products were reviewed. "Axios'
offer was the most effective from a value perspective," commented Basil Abdel
Nabi, Deputy Head of IT.
It will use assyst for incident management, storage and retrieval of
knowledge procedures, storage and management of Service Level Agreements,
managing reporting for monitoring and control, Problem Management, and Change
Management. It also plans to install the Web-based self-service companion
product for assyst, assystNET.
In addition the Bank will take advantage of assystDiscovery to collect
information from Microsoft SMS about PCs and servers. assystDiscovery
integrates up-to-date asset inventory information from external inventory
management software tools. "This will give us the added benefits of an
automatic, accurate and quick way of keeping our assets information
up-to-date all the time," Mr Abdel Nabi commented.
Integral to any ITIL Asset Management software implementation is the
single underlying Configuration Management Database (CMDB) which provides an
accurate inventory of IT resources and the relationships between them. The
CMDB is at the core of assyst instead of being simply a bolt-on as it is with
some other ITSM tools.
"We assessed that it was necessary to implement ITIL standards to gain
improvements in IT operations and quality of service delivery," Mr Abdel Nabi
said, "Axios was selected because it is focused on ITIL and IT Service
Management, and has won global awards. Its consultants also proved their
experience and knowledge during presentations at Arab Bank."
Mr. Abdel Nabi added that, "ITIL was essential for aligning IT services
with the business and provided full transparency of IT operations. The
availability of an Arabic language service was 'mission-critical'," he went
on.
"We are very excited about winning this business from Arab Bank and the
enormous potential elsewhere in the region," said Markos Symeonides, Regional
Development Director for Axios Systems which has 11 offices in nine
countries.
"Due largely to increasing oil and gas revenues, the Middle East is
becoming an increasingly important market for ITSM," he commented, "Changing
business attitudes among local end-users combined with increasing investment
in complex hardware and software technologies will continue to promote the
rise in interest."
Mr Symeonides continued, "Arab Bank is helping drive the adoption of ITIL
Best Practice in the Middle East. Axios believes assyst will create many
benefits for the bank. This signals another important step in our company's
geographic expansion."
About Axios Systems
Axios Systems is a leading provider of Best Practice-based IT Service
Management solutions.
Our customer-centric approach combined with our award-winning solutions,
ensure customers worldwide can align their Service and Support organisations
with the overall business goals.
For further information on Axios Systems visit www.axiossystems.com.
Source: Axios Systems Limited
Media contact:
Donna Kudarenko,
Axios Systems,
donna.kudarenko@axiossystems.com
