Astea International Embeds Industry Leading Field Service and Mobility Solution into Microsoft Dynamics CRM
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Leveraging more than 28 years of developing proven service-centric solutions to provide critical service functionality for Microsoft Dynamics CRM
HORSHAM, Penn., March 8 - Astea International Inc. (NASDAQ:ATEA), a global provider of premier service lifecycle management software solutions, today announced that they have embedded their FieldCentrix® service management and mobility solution, both on-demand and on-premise, into Microsoft Dynamics CRM. Together, with Microsoft Dynamics CRM, this solution brings the breadth and depth of functionality that is mission-critical to service-centric organizations, seamlessly supporting business processes and sharing information from lead generation and quotation to service delivery and support through to expense capture and billing. Astea will be showcasing this solution at Convergence 2007, Microsoft's annual event for Microsoft Dynamics customers, March 11-14 at the San Diego Convention Center, Booth #200.
Already a Microsoft Gold Certified Partner, with competencies in ISV (Independent Software Vendor)/Software and Mobility Solutions, as well as a Microsoft Dynamics partner for Microsoft Dynamics GP and Microsoft Dynamics AX, Astea has expanded this partnership to now include Microsoft Dynamics CRM. With over 400 customers already leveraging Astea's proven service lifecycle management solutions around the world, now Microsoft Dynamics CRM customers will also be able to leverage and benefit from Astea's domain expertise and experience without ever leaving the Microsoft Dynamics CRM solution.
Astea is actively engaging with the leading Microsoft Dynamics CRM channel partner community, comprised of more than 600 certified Microsoft Dynamics CRM resellers, to develop channel sales strategies, create "go-to-market" campaigns, and aggressively assist partners in penetrating the market. With FieldCentrix for Microsoft Dynamics CRM, channel partners now have the opportunity they have been waiting for to reach service-centric companies FieldCentrix for Microsoft Dynamics CRM is the most complete field service management and mobility solution on the market today that partners can now offer to their customers. The industry-leading FieldCentrix solution has been embedded within Microsoft Dynamics CRM so it has the familiar Outlook user interface customers want. Additionally, this solution eliminates any of the integration headaches and offers a lower total cost of ownership based on the Microsoft architecture.
Astea provides customer-centric service lifecycle management solutions that address the unique needs of companies that manage capital equipment, mission-critical assets, and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry's leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
"We are extremely pleased to expand and deepen our relationship with Microsoft. We are now able to offer the Microsoft Dynamics CRM partner community the ability to sell more Microsoft Dynamics CRM to Equipment/Service-Centric companies. Now they can offer a level of field service functionality that Microsoft Dynamics CRM Service Management alone can't offer such as, contract management service histories, graphical scheduling & dispatch, work-order activity management, customer self-service portal, wireless mobility, extensive service management reports and time, parts and expense tracking," states John Tobin, President, Astea International. "The market is already experiencing the growing demand for service management solutions as more and more companies begin to view service as a profit center rather than a cost center as well as a competitive differentiator and we look forward to the impact that this offering will have on the market."
"Microsoft is delighted that Astea has chosen to invest in Microsoft Dynamics CRM," said Brad Wilson, general manager, Microsoft Dynamics CRM. "With their deep industry knowledge Astea will be able to offer a compelling solution for customers in the service management space."
For more information on this solution, go to www.fx4mscrm.com or call 215-682-2314.
About Astea International
Astea International (NASDAQ:ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry's leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, and medical devices.
Source: Astea International Inc.
CONTACT:
Debbie Geiger,
Vice President of Marketing
Astea International Inc.,
+1-215-682-2500,
dgeiger@astea.com
Web site: http://www.astea.com/
http://www.fx4mscrm.com/
