Press Release Summary:
Offering quality-control initiative for customers of 6DegreesIP wholesale hosted and trunk-based VoIP service for SMBs, Network Performance Platform ensures retail partners exceed business customers' expectations on 24/7 basis. Initial phases focus on standardized CPE combinations and configurations, other platform components include CPE surveillance and troubleshooting tools, security initiatives, and hosted test and assessment tools.
Original Press Release:
New Global Telecom Launches Network Performance Platform
Platform Initiatives Address End-user VoIP Quality
GOLDEN, Colo., Sept. 12 -- New Global Telecom (NGT), the nation's leading provider of wholesale hosted VoIP solutions, today announced the launch of a Network Performance Platform, a quality-control initiative for its 6DegreesIP customer community. 6DegreesIP is NGT's wholesale hosted and trunk-based VoIP service, which is resold by service providers to small- and mid-sized business customers.
"We're bringing a new level of business-class services to our customers," said John Guillaume, senior vice president, product and marketing at NGT. "This includes standardizing service delivery, network configurations and other best practices, ultimately improving the experience of the end-user."
"SMBs are ripe for VoIP conversion, but providers have not yet demonstrated consistent system design and installation," said John Macario, president of Savatar, a telecommunications consulting firm. "NGT has led the way in developing best practices for selling VoIP to SMBs, and this network initiative is the next critical step for services providers to capture a greater share of this lucrative market."
NGT's Network Performance Platform was created to ensure that 6DegreesIP retail partners exceed the business customer's expectations for high quality communications services on a 24-7 basis. Cornerstones of the Network Performance Platform include standardization and "VoIP Deployment Cookbooks" that aggregate best practices garnered from NGT's experience serving tens of thousands of end-users.
"NGT's Network Performance Platform removes many variables from the network design equation to produce a more reliable, quality experience," said Bob Decker, senior vice president of operations & technology at NGT.
The program will be rolled out in phases over the next 12 months, with initial phases focused on standardized CPE combinations and configurations, as well as a consistent service delivery model that includes formal LAN assessments, installations, and testing. Additional components of the initiative include CPE surveillance and troubleshooting tools and automated configuration management, security initiatives, hosted test and assessment tools, and QoS based access services.
About New Global Telecom
New Global Telecom, Inc. is the leading provider of wholesale hosted and trunk-based VoIP solutions and outsourced network management services. Through its New Global Telecom and General Telecom brands, the company delivers IP and TDM switch partitioning, outsourced network operations and VoIP services to carriers and Service Providers, including CLECs, ISPs, VPN providers and VoIP-centric companies worldwide. NGT's 6DegreesIP product suite of managed wholesale VoIP products offers Service Providers a highly effective, comprehensive solution to address residential and business end-user needs. 6DegreesIP includes a complete range of telephony features, extensive local & long-distance calling footprint, worldwide conferencing capability, E911 service, training and other support. TDM-to-IP and IP-to-IP switching services are also available. For more information, please visit www.ngt.com.
CONTACT: Julie Buchanan of New Global Telecom, +1-303-239-1021, firstname.lastname@example.org