Alcatel-Lucent and Convergys Announce a Partnership to Provide Operators with a Pre-Integrated, Converged Billing and Customer Care Solution
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o Alcatel-Lucent to integrate Convergys' Infinys components into its Converged Business Support System (BSS) for both mobile and fixed line operators
Cincinnati and Paris; May 20, 2008 - At the Management World conference, Alcatel-Lucent (Euronext Paris and NYSE:ALU) and Convergys (NYSE:CVG) announced they have signed a multi-year non-exclusive agreement to integrate Convergys Infinys ® applications into Alcatel-Lucent's Business Support System (BSS) solution. The resulting billing solution combines Convergys' and Alcatel-Lucent's leading product portfolios to give service providers a single BSS solution that meets today's demands for convergent services.
This agreement strengthens Alcatel-Lucent's BSS solution by incorporating Convergys' Infinys applications. It extends Alcatel-Lucent's portfolio of partners, providing pre-integrated solutions simplifying integration and deployment. It helps Convergys extend the available market reach of Infinys through Alcatel-Lucent's global presence.
"This partnership provides a key element of the converged BSS solution addressing service provider needs to improve business operations, with a single business software system that supports different payment methods, different services (voice, multi-media, blended lifestyle services), along with the evolution to fixed mobile convergence," said Jean-Pierre Gaillat, Alcatel-Lucent's VP of the global OSS/BSS and Software Integration Professional Services Practice.
"Alcatel-Lucent's highly flexible rating and charging product capabilities and open interfaces complement Convergys' applications for prepaid and postpaid offers," said Joelle Gauthier, Alcatel-Lucent's VP Convergent Payment Solutions.
"This Reseller agreement breaks new ground for Convergys. By working with Alcatel-Lucent we are extending our business model to enable more operators to benefit from the fully convergent pre- and postpaid capabilities of Infinys. It also allows us to extend our distribution reach into new geographies and markets. We have been working closely with Alcatel-Lucent for some time on this solution and are delighted with the progress we have jointly achieved in terms of client interest and active proposals," said Bob Lento, President Information Management at Convergys.
Through this agreement with Convergys, Alcatel-Lucent now offers a complete, pre-integrated billing, rating and customer care solution which can help reduce operating costs, improve the customer experience and increase customer spend while helping to reduce churn.
The converged solution leverages the market-leading positions of Alcatel-Lucent and Convergys in bringing to market innovative technologies in prepaid billing systems, rating and OSS/BSS integration to provide a single, integrated solution.
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile, and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology, and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved adjusted proforma revenues of Euro 18.3 billion in 2006 and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities transferred to Thales]. For more information, visit Alcatel-Lucent on the Internet: www.alcatel-lucent.com
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees.Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com Convergys, Infinys, and the Convergys logo are registered trademarks of Convergys Corporation.
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Contacts:
Alcatel-Lucent: press@alcatel-lucent.com
John Pratt, Convergys Corporation, +1 513 723 3333, john.pratt@convergys.com
