Accsense Gateway Troubleshooting Chart Resolves Issues

Quickly Resolve Most Post-Installation Problems

CHESTERLAND OH — Accsense wireless data logging systems perform continual monitoring to measure common parameters such as temperature, humidity and more. These systems store your data to a secure server and use sophisticated alarm functionality to send out email, pager or phone notifications whenever values are exceeded. Accsense installations are simple with little IT department needed, and the Applications Specialists at CAS DataLoggers have put together this chart to help you quickly resolve any post-installations you may encounter.

My Gateway's Error LED is Flashing Red

The gateway has detected an error. The most common reason for this is that the gateway is unable to communicate with the Accsense servers. Proceed to the My Gateway isn't Connecting to the Accsense Servers section.

My Gateway's Error LED is Solid Red

The gateway has failed its internal diagnostic check. Disconnect the power from the gateway, wait sixty seconds, and plug it back in. If the problem persists, contact your distributor for a replacement.

My Gateway isn't Connecting to the Accsense Servers

Verify that the Ethernet connection is working properly. When the RJ-45 connector on the back of the gateway is plugged in, a green link LED should illuminate on the port.

Verify that a DHCP server is present on the network. By default, the gateway does not have an IP address, and requires a DHCP server to function properly. A static IP address can be applied with the Accsense Remote Gateway Configuration Tool, available at www.accsense.com, in the Support->Utilities section.

If the Internet connection is behind a firewall, ensure that the gateway can make outgoing connections on the https port (TCP port 443). If your network uses a proxy, the gateway must be given direct access to an outgoing connection on this port. Consult your network administrator for more information on Proxy Server and Firewall configurations.

I Can't Associate Sensor Pods with my Gateway

Make sure that the sensor pod and gateway are physically close. Ideally, when associating pods, the sensor pod should be within 10 feet of the gateway with a completely unobstructed line of sight. Ensure that the antenna on the gateway and the antenna on the pod are firmly screwed in place and free from physical defects.

Tap the Associate Button, located on the back of the gateway. When pressed, the Radio LED on the gateway should rapidly flash for approx. 60 seconds. If the Radio LED does not illuminate, the gateway is most likely having a problem connecting to the Accsense Servers. Refer to the My Gateway isn't Connecting to the Accsense Servers section.

Hold down the Associate Button on the sensor pod for 4 seconds. The Associate LED on the pod should flash rapidly for approx. 60 seconds. If the Associate LED on the pod is not flashing, power cycle the sensor pod (hold down the power LED for 2 seconds) and try again.

How Can I Set a Static IP Address on my Gateway?

This requires the Accsense Remote Gateway Configuration Tool, which allows the gateway's configuration to be modified. This is available online at www.accsense.com in the Support->Utilities section.

I can't log into my Web Account

The gateway may not be contacting the Accsense Web Servers. Check the status LED's on the gateway, and verify that the error LED is not on. If it is on, proceed to the My Gateway's Error LED is Flashing Red section, or My Gateway's Error LED is Solid Red.

Verify that you are attempting to log in with the correct gateway MAC. The MAC address is printed on the silver label located on the bottom of the gateway.

Verify that you are using the proper username and password. The default username is Admin and the default password is also Admin. The username and password are case-sensitive, so make sure to use a capital 'A.'


For more information on our wide range of Accsense dataloggers monitoring temperature, humidity, voltage/current and more, or to find the ideal solution for your application-specific needs, contact a CAS Data Logger Applications Specialist at (800) 956-4437 or visit the website at www.DataLoggerInc.com.  

Contact Information:
CAS DataLoggers, Inc.
12628 Chillicothe Road
Chesterland, Ohio 44026
(440) 729-2570
(800) 956-4437
sales@dataloggerinc.com
www.dataloggerinc.com

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