Storm-Hardened Communication Network from Sensus Helps Utilities Weather Winter Blast

South Carolina water providers praise leak detection capabilities

RALEIGH, NC (February 7, 2018) – The new year rang in with a bitter, two-week cold snap followed by snowy conditions throughout South Carolina. Chesterfield County experienced nine days in a row of frigid temperatures, with the daytime high never breaking 37 degrees, and a wintry mix that delivered more than five inches of snow to the southern part of the county. But the storm-hardened Sensus FlexNet® Communication Network from Sensus, a Xylem brand, stood up to Mother Nature and weathered the intense winter conditions.

“The Sensus FlexNet communication network worked flawlessly,” said Chesterfield County Rural Water Company CEO Charlie Gray. “Our water system experienced very few weather-related operational issues.

In regions with moderate climates, such as South Carolina, many service lines are buried less than a foot deep. “An unprecedented number of customers suffered from frozen water lines,” said Gray. “We used more water on Monday, January 8, than in the history of our system - all due to customer leaks from thawing service lines that burst.”

The FlexNet system is part of the utility’s smart water network that allows them to remotely monitor water usage and pinpoint any problems. The network communicates via dedicated, FCC-licensed spectrum, ensuring secure and reliable data transmissions. Gray credits the system with allowing his team to identify, quantify and notify their customers of leaks from ruptured lines in a matter of hours.

“I firmly believe FlexNet helped us keep up with the intense customer demand,” said Gray. “Thanks to this smart technology we caught the leaks and saved our customers from increased water bills at the end of the month. Without it, we would have run out of water.”

Just three-and-a-half hours farther south, Mount Pleasant Waterworks, also in South Carolina, had a similar experience with the storm-hardened FlexNet system.

“The FlexNet system gives us a lot of options, especially in inclement weather situations,” said Mount Pleasant Waterworks Meter Solutions Supervisor Terry Hughes. “We notified approximately 100 customers of possible leaks during our recent cold snap as we monitored thousands of meters.”

Mount Pleasant has approximately 12,000 smart meters installed and counting. The FlexNet system provides the communications backbone to transmit data seamlessly between the utility and its meters. Using the system, the water provider’s team analyzed data during the Lowcountry’s frigid temperatures in January which pinpointed trouble spots and helped them proactively alert their customers.

“The ability to run the many reports is priceless,” said Hughes. “We could easily see how our customers’ water usage changed with the weather, especially the ones who failed to winterize their irrigation systems. Our system performed outstandingly.”

Learn more about the benefits of the FlexNet system in the Sensus FlexNet Resource Center

About Sensus

Sensus helps a wide range of public service providers - from utilities to cities to industrial complexes and campuses - do more with their infrastructure to improve quality of life in their communities. We enable our customers to reach farther through the application of technology and data-driven insights that deliver efficiency and responsiveness. We partner with them to anticipate and respond to evolving business needs with innovation in sensing and communications technologies, data analytics and services. Learn more at

About Xylem

Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. With its October 2016 acquisition of Sensus, Xylem added smart metering, network technologies and advanced data analytics for water, gas and electric utilities to its portfolio of solutions. The combined Company’s nearly 16,000 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2016 revenue of $3.8 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at

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