Schleuniger Launches New Service Products
With a new portfolio of globally structured service products, Schleuniger is offering high quality customer support throughout the entire life cycle of their machines. New standardized service products include investment and pre-sales support, commissioning at the customer site, Preventive Maintenance and Extended Warranty, and new options for repair services.
A close relationship with the customer is a priority for Schleuniger. In an effort to maintain their relationships, Schleuniger has created a new tool in the form of a Feedback Questionnaire to keep them informed about new needs in the market and the degree of satisfaction among customers.
"Planning your investment" is the first stage of Schleuniger services. To make the right decision as to which equipment will best be suited for individual application needs, Schleuniger analyzes wires, terminals, or seals and recommends an integrated solution. Experienced wire processing experts support customers with their purchase decision, financing, and production strategy. Professional commissioning, production support, and operator training avoid inefficiencies and incorrect handling at the beginning of production.
Regular Preventive Maintenance and inspection extend the life cycle and ensures high quality processing results during production. Globally standardized checklists guarantee consistent quality and scope of Preventive Maintenance, making the product transparent to customers. The service includes cleaning, lubrication, calibration, exchange of the most important wearable items, and software upgrading. The engineer then discusses potential repair risks and recommends preliminary activities or measures to optimize production. Exchanged parts such as blades, belts, or filters can be purchased at a discount as part of the Preventive Maintenance package with the newly offered Consumable Kits.
A new repair program guarantees fast and efficient solutions to all machine problems:
Documentation and Self-Service: The primary goal is to provide tools for the customer to fix problems and find the answers to most questions without external help. Schleuniger supports customers with detailed operating manuals and an online FAQ section at www.schleuniger-na.com. A new Maintenance Kit can be stocked close to the machine. All wearable items and tools for basic maintenance activities are included. The Kit is offered at a discount together with a machine purchase or a Preventive Maintenance program.
Hotline and Email Support: Via Hotline and Email, highly qualified machine experts answer questions and describe necessary measures. Schleuniger created a knowledge database and ticketing system to ensure fast response even with complex and rare issues. That way, 80 percent of all cases can be solved in an easy, quick and cost-effective manner.
In-House and On-Site Repair Service: If professional repair service is needed, Schleuniger offers fast and convenient assistance - in-house at Schleuniger locations or on-site at the customer plant. In an effort to minimize the time in which the customer is without their machine, Schleuniger offers a Call Ahead Service scheduling repair cases in queues and notifying the customer to ship when the machine is next in line.
Premium Service: In urgent cases, Schleuniger offers Premium Service - priority in-house repair or on-site visits outside of business hours.
Every Schleuniger machine includes a free Global Warranty, allowing customers to move their equipment to new markets without losing warranty claims. Benefiting from a global network of local sales companies and distributors, Schleuniger supports customers in over 60 countries worldwide. The implied warranty can be extended in local markets. Machines under warranty are repaired with priority to make sure the equipment is back and running as soon as possible.
More information can be found at www.schleuniger-na.com. Should you have any questions, please e-mail sales@schleuniger.com or call (603) 668-8117.
Schleuniger is one of the globally leading companies for wire processing solutions and is specialized in high-precision stripping & crimping technology. Manufactured in Switzerland and Germany, Schleuniger machines and equipment are used in various industries and markets all over the world. The Schleuniger Group has own sales & service companies in Germany, USA, Canada, Mexico, Slovakia, Japan and China and a world-wide sales & service network with long-term partners in more than 40 countries. The Schleuniger Group represents the division "Wire Processing" of the METALL ZUG GROUP. The holding company METALL ZUG AG is listed at the Swiss stock exchange (SIX Local Caps, Zurich, Switzerland).
