Roland ASD Backs Products with Comprehensive Technical Support Program
LAKE FOREST, CA. September 1, 2006 Roland Advanced Solutions Division (ASD) today launched a comprehensive technical support program for all current and legacy products.
"Roland has always taken pride in offering great technical support," said Gerald Hiller, Roland ASD managing director. "This new program gives our customers a formalized level of support they can find nowhere else. When you buy a Roland, you know we're going to be there for you."
All Roland ASD customers covered under factory and extended warranties will receive free telephone technical support and complementary assistance via the Roland Web site, online user forums and email. Roland authorized dealers will provide free support for all current products. Plus, Roland will make every effort to support end-of-life products when possible.
Live Support
From 7:00am to 5:00pm PST on weekdays, Roland product specialists assist customers with all technical support issues. Customers can call 888-273-8895 with questions covering everything from machine maintenance to technical tips and tricks. After a product's warranty has expired, customers can either purchase an extended support contract or telephone technical support for $30 per incident.
Dealer Support
Roland's highly-experienced dealer network is another valuable technical support resource. With years of real-world experience using Roland ASD technologies, each dealer is well-prepared to help customers meet their unique challenges.
Web-based Support
Roland also offers complimentary technical support on its Web site, which is located at rolandasd.com/support. Roland product specialists assist customers by promptly emailing them documents with clear, step-by-step instructions. They keep the Web site updated with a full library of FAQs, product manuals, firmware updates, and other helpful documents that are customer accessible. Online user forums let customers share important product and market information everyday with their peers around the country.
Roland University
Roland product training classes teach customers valuable strategies for starting a successful business. The two-day workshops cover tools, materials, machine features, and potential markets. Students also learn how to expand their business by producing awards, custom gifts, name badges, signage, milled parts and more.
Roland Advanced Solutions Division
Roland ASD develops advanced solutions for the sign making, engraving, jewelry design and CAD/CAM industries. Major products include GX series vinyl cutters, EGX series engravers, MDX series milling machines, LPX series 3D laser scanners, and the MPX-70 photo impact printer. The strategic business unit is a division of Roland DGA Corporation - an industry leader in wide-format printing and integrated print/cut technology. Roland ASD serves customers throughout North and South America with cutting-edge technologies and skilled dealers. For more information, call (888) 273-8895 or visit the Web site at www.rolandasd.com.
Editorial contact:
Will Curtis, Public Relations Manager
(714) 349-7976
will@curtiscommunications.org
