QCSS, a Leader and Innovator in the Telemarketing Industry, Provides Quality Assurance Services
Many call centers can produce numbers when it comes to lead generation and appointment setting, but those numbers don't always reveal true production. That is why at QCSS quality assurance supervisors monitor live calls to maintain the highest quality standard of leads and appointments, and also listen to recordings of each agent before qualifying the appointment or lead permanently. The use of voice-recordings also allows staff at QCSS to integrate hands-on, on-the-spot training for agents to improve the quality of each and every call made on behalf of your company.
Supervisors also have instant access to various reports that show live progress updates; from individual agent reports to leads per hour averages, supervisors have access to a vast array of reports that allows them to make educated choices concerning the best way to maximize production for your campaign. They work one on one with each agent to assure that each call made is a quality call, and help agents to improve areas of weakness; whether it be how to pitch your product or service to prospects in the most professional manner or voice intonation, QCSS quality assurance staff covers it all.
In addition, for projects that involve appointment setting, QCSS provides scoring for each lead. Leads are marked as cold, warm, or hot according to what qualifications the prospect falls under. This way, our clients are aware of which leads have the most obvious potential to turn into a sale and so forth. Leads are matched up to a list of qualifiers created in conjunction with QCSS and our clients so only leads that fully match up to our clients prerequisites are ever processed.
About QCSS
QCSS, Quality Customer Service and Sales, generates revenue opportunities for companies who want to increase the efficiency and effectiveness of their sales and marketing efforts whether inbound customer service, answering services, or outbound lead generation and appointment setting. As a leader and innovator in the sales and marketing industry for over 18 years, QCSS provides clients with a dedicated team of telephone sales representatives, a quality assurance staff, and the best inbound/outbound calling technology on the market. For more information, please visit www.qcssinc.com
