Promise Technology Launches Free 24x7 Telephone Support for RAID Storage Systems
Complements Market Expansion of Offices Throughout Europe and Asia
MILPITAS, Calif., Sept. 15 /PRNewswire/ -- Promise Technology, Inc., the originator and leading supplier of SATA RAID data protection and storage solutions, today announced it is now providing free 24x7 telephone technical support to registered customers of its VTrak brand of Serial ATA (SATA) RAID storage systems.
This expansion of free support to 24 hours a day, 7 days a week follows the market expansion of Promise worldwide this year, with new offices in Germany, Italy, Japan, and the UK, an expanded EMEA headquarters in Netherlands and existing offices and research facilities in China, Taiwan, and USA.
"Worldwide 24x7 end user support is a significant value add," stated Mike Karp, senior analyst for Enterprise Management Associates.
"The successful market acceptance of Promise SATA storage solutions and the desire to better serve our customers continue to be the real driver for expanding local market operations throughout the world," said Suresh Panikar, vice president of worldwide channel sales and marketing for Promise Technology, Inc. "As the premier supplier of SATA RAID storage worldwide, Promise stands ready to serve our customers any time, they need support, wherever they are in the world."
Customers with VTrak RAID storage systems and Promise SATA, FastTrak and SuperTrak controllers worldwide can contact Promise offices for local email and phone support during normal business hours.
In addition, registered users of VTrak systems can call Promise support personnel located in California and Europe for English-language technical support outside of local business hours. VTrak customers can register their products and gain access to the 24x7 telephone support by going to the Promise support website at www.promise.com, to this link: promise.com/support/warranty/warranty_eng_pdchoose.asp .
About Promise Technology, Inc.
Promise Technology is the originator and global leader of ATA RAID, using cost-effective ATA technology to design and manufacture fast, reliable data protection and storage alternatives to SCSI RAID systems. With its history of ATA product and technology development, Promise Technology is the recognized world leader in SATA ASICs, host adapters, RAID controllers and RAID subsystems. Promise Technology maintains ongoing product development relationships with leading ATA hard drive manufacturers and server and storage OEMs. Headquartered in Milpitas, CA, the company maintains offices in Europe, Taiwan, and China. For more information, visit Promise Technology's website at www.promise.com/ .
CONTACT: Thomas Bayens of Promise Technology, +1-408-228-1426, or
pr@promise.com
Web site: www.promise.com/
