Oce Addresses Competitive Service Management Strategies at the Global 2007 Field Service Conference
Six Sigma® Master Black Belt Michelle Griffin, Vice President of Customer Experience for Océ North America, Shares Insights Relevant to Establishing a World Class Customer Service Culture
April 17, 2007, Chicago - Oce (NASDAQ: OCENY), a global leader in digital document management and delivery solutions, today announced that Michelle Griffin, Vice President, Customer Experience for Océ North America, will be a twice-featured speaker at the 2007 Field Service Conference in Las Vegas, NV from April 22-25.
As the premier aftermarket service conference, this global event offers best-in-class strategies to help businesses transform their service operations to increase performance levels and improve customer satisfaction. During the conference's Future of Service Day on April 23, Griffin will explore service management benchmarking techniques and how service differentiation can be used as a way to retain customers as services become more commoditized. Her presentations will focus on utilizing service to drive additional profits into the organization through Six Sigma, customer loyalty and performance management programs. As a Six Sigma Master Black Belt, Griffin introduced a structured approach for process and system improvement in the Océ U.S. direct service organization as well as performance management and customer loyalty programs to reinforce Océ's Customer First philosophy On April 23 from 8:35 - 9:15 a.m. during the Future of Service Day, Griffin will participate in a panel discussion on the topic, "The Emergence of The CSO." Focused on market pressures facing c-level service executives, panelists will examine benchmarking competitive service management techniques and forging stronger manufacturing and service executive ties.
Also on April 23, from 11:45 a.m. - 12:25 p.m., Griffin will present on the topic, "Managing the Cost and Competitive Implications of Commoditized Services." The increasing commoditization of services means that organizations must develop new strategies to remain cost competitive to their customer base.Here, Griffin will discuss how service differentiation can increase competitive positioning in emerging markets to help field service operations stay a step ahead of competitors.
Interviews Available
The event will be held April 23-26, 2007 at the JW Marriott in Las Vegas. Michelle Griffin is available for interviews throughout the Field Service Conference. To arrange an interview date and time, please contact Stacy Greenberg via phone at 847-465-8700 ext. 19, or e-mail at stacy@outlookmarketingsrv.com.
About Oce
Océ is a leading international provider of digital document management technology and services. The company's solutions are based on Océ's advanced software applications that deliver documents and data over internal networks and the Internet to printing devices and archives -- locally and around the world. Supporting the workflow solutions are Océ digital printers and scanners, considered the most reliable and productive in the world. Oce also offers a wide range of display graphics, consulting and outsourcing solutions.
Oce employs around 24,000 people, with 2006 annual revenues of approximately $4 billion, operates in approximately one hundred countries and maintains research and manufacturing centers in the Netherlands, the United States, Canada, Germany, France, Belgium, the Czech Republic, and Romania. Océ North America is headquartered in Trumbull, CT, with additional business units in Chicago, IL; New York City; Boca Raton, FL; Salt Lake City, UT; Coventry, RI; and Vancouver, BC. North American revenues were approximately $1.7 billion for fiscal 2006, and employment is currently 11,000. For more information about Oce, visit www.oceusa.com. Outside the U.S., consult www.oce.com.
About Michelle Griffin
Michelle Griffin is the Vice President, Customer Experience for Océ North America. She is a Six Sigma Certified Master Black Belt and is ISO 9002:2000 certified. She is also a doctoral candidate at Benedictine University in Lisle, IL. Before joining Oce, Griffin was the Senior Vice President at Bank of America. Prior to that role, she was the CIO at IMC. Griffin has spoken at numerous conferences and been published in various journals.
About Field Service 2007
Field Service 2007 is focused on establishing a world-class customer culture. This year's featured topics showcase actionable practices to help develop service bases and increase the effectiveness of product quality initiatives. For more information about Field Service 2007, please visit their website at fieldservice2007.com. (Source: fieldservice2007.com)
"Oce" and the "Oce" logo are registered trademarks of Oce-Technologies B.V. "Six Sigma" is a registered trademark of Motorola, Inc.
