Web portal with customer-specific FAQ, know-how databases, current product information and further services / Continuous expansion for different products and user groups
Lüneburg, Germany, 27 February 2018 – Werum IT Solutions, the world’s leading supplier of manufacturing execution systems (MES) and manufacturing IT solutions for the pharmaceutical and biopharmaceutical industries, launches a self-service portal for its customers. Under https://selfservice-prod.werum.com, Werum offers a modern web portal with a wide variety of services and information regarding its products and solutions. The offering comprises current product information, databases for know-how and configuration management, troubleshooting as well as a download area for software and documents.
“We want to offer our pharmaceutical and biopharmaceutical customers the best possible support on their way towards Pharma 4.0. For that purpose, we develop new digital services to facilitate the processes with our customers,” declares Torsten Isenberg, Senior Director Services, Werum IT Solutions GmbH. “With our Self-Service Portal, we grant our customers direct access to solutions and information which are relevant for them. If you have any questions regarding the operation of the PAS-X installation in your plant, this portal will offer you basic information to help you solve potential problems that may arise. Additionally, we provide proactive services such as the assessment of Microsoft patches. Of course, our Service Desk is also integrated into the Self-Service Portal, together with our Incident Management System (IMS).”
All self-services can be reached from a single access point. The offering initially includes content for PAS-X KPI, Werum’s software product for the monitoring and assessment of pharmaceutical production, and will be expanded continuously. In the future, the portal will provide customized content not only for customers, but also for PFU members, UGM participants and Service and Sales partners.
About Werum IT Solutions
Werum IT Solutions is the world’s leading supplier of manufacturing execution systems (MES) and manufacturing IT solutions for the pharmaceutical and biopharmaceutical industries. Its PAS-X software product is run by the majority of the world’s top 30 pharmaceutical and biotech companies but also by many mid-sized manufacturers. Werum’s manufacturing IT solutions help pharma manufacturers to increase efficiency, improve productivity, and meet regulatory requirements. Founded in 1969, Werum is headquartered in Lüneburg, Germany, and has many locations in Europe, America, and Asia.
Werum is part of Medipak Systems, the Pharma Systems business area of the international technology group Körber. The Business Area’s companies, Dividella, Fargo Automation, Mediseal, Rondo, Seidenader Maschinenbau, Systec & Services and Werum IT Solutions, are global leading providers of high-quality solutions for the manufacturing and packaging process of pharmaceutical products. As a Medipak Systems company, Werum provides integrated IT solutions for all phases of pharmaceutical and biopharmaceutical production – including process development, commercial production, and packaging as well as track & trace serialization. Körber unites around 11,500 professionals in industry-leading companies worldwide, achieving annual earnings of 2.3 billion Euros.