New Online Parts Store Supports Davis-Standard Extrusion Customers
(Pawcatuck, Conn.)--The Extrusion Systems Group of Davis-Standard, LLC recently announced the grand opening of an online parts store located at www.davis-standard.com. With the new service, Davis-Standard customers will have the option of using Web-based parts ordering via a user-friendly online retail format beginning in January. More than 50,000 parts for extruders sold from 1981 to the present will be catalogued and available, including those for the Davis-Standard, NRM, Merritt and Killion extruder brands.
The store will not only enable customers to order or research parts for their machine 24 hours a day, seven days a week, but it will take the guesswork out of locating the correct part. When customers log in, they will be able to search by part number, sales order number or bill of material number. They will also be able to pull up pictures and drawings of their machines. Sequence numbers labeling different parts of the machine will correlate to parts shown on the drawing. Customers can click on a part number or go down a level to the sub-assembly to find what they need. Once ordered, customers will receive an e-mailed order acknowledgement and will be contacted within 48 hours with an estimated shipping date. For in stock parts, customers should have their parts shipped in as quickly as one business day.
"As with any online retail outlet, we've set up the store to be convenient and secure. Once our customers are registered, they will be able to more easily identify the part they need, order it and purchase it via credit card or purchase order," explained Jerry Warren, Business Director of Aftermarket. "Having our parts resources accessible online to registered customers will also enable our aftermarket team to more quickly identify the right part and get it out in an expedited manner."
Warren also noted that as far as he knows, this is the first online parts store of its kind in the industry. Customers are invited to register for the store as soon as possible by calling the Extrusion Systems Parts Department at 1-800-480-8105 or by sending an e-mail via the website. They will be requested to provide serial numbers for their machines, which will be entered into the system. This registration will create a private and secure "space" for each customer. Once registration is completed, customers can start using the store.
For more information, contact Jerry Warren at jwarren@davis-standard.com.
